Area Operations Supervisor (Rizal Area)

HR Primo Management Services; Rizal; In loco; PHP 400.000 - 640.000; Tempo pieno

Descrizione del lavoro

HR Primo Management Services is seeking an Area Operations Supervisor to oversee the daily operations and performance of multiple branches within the assigned area in the Philippines. You will ensure consistent implementation of company policies, controls, compliance standards, customer service, and performance targets across branches.

You will coach Branch Managers and staff, conduct branch visits, review reports, address operational issues, and coordinate with Head Office for resolutions.

Competenze

• 2–3 years of relevant experience in area operations or branch operations.
• Supervisory experience overseeing multiple branches is preferred.
• Experience in pawnshop, retail banking, lending, or financial services is an advantage.
• Strong leadership and team management skills.
• Ability to conduct branch visits and field work.
• Willing to work on-site within Rizal area.

Mansioni

• Oversee daily operations of multiple branches within the assigned area.
• Monitor branch performance across lending, appraisal, redemption, sales, and operations.
• Ensure implementation of policies, controls, and compliance across branches.
• Monitor cash handling, inventory, and documentation controls.
• Guide and coach Branch Managers and branch personnel.
• Conduct regular branch visits and address issues requiring corrective action.
• Review branch reports to ensure timely and accurate submissions.
• Ensure regulatory compliance and alignment with company standards.
• Coordinate with Head Office for issue resolution and process improvements.

Conoscenze

Leadership

Branch operations

Stakeholder communication

Analytical skills

Coaching & training

Descrizione del lavoro

Job Summary

We are looking for an Area Operations Supervisor to oversee and monitor the operations and performance of multiple branches within an assigned area. The role is responsible for ensuring consistent implementation of company policies, operational controls, compliance standards, customer service, and performance targets across assigned branches.

Key Responsibilities

• Oversee and monitor the daily operations of multiple branches within the assigned area.

• Monitor branch performance in lending, appraisal, redemption, sales, and other operational activities.

• Ensure consistent implementation of company policies, procedures, and internal controls across branches.

• Monitor cash handling, documentation, inventory, and other operational controls.

• Monitor branch targets, productivity, service quality, and overall operational performance.

• Provide coaching and guidance to Branch Managers, Supervisors, and branch personnel.

• Conduct regular branch visits and identify operational issues requiring corrective action.

• Review branch reports and ensure accurate and timely submission of required reports.

• Ensure compliance with company standards and applicable regulatory requirements.

• Address operational concerns and coordinate with Head Office and other departments for appropriate resolution.

• Support the training, onboarding, and development of branch personnel.

• Identify opportunities to improve branch productivity, efficiency, and customer service.

• Escalate significant operational, compliance, and performance concerns to management.

Qualifications

• At least 2-3 years of relevant experience in area operations, branch operations, retail finance, pawnshop services, banking, or a related industry.

• Supervisory experience overseeing multiple branches or teams is preferred.

• Experience in pawnshop, retail banking, lending, or financial services is an advantage.

• Strong leadership and team management skills.

• Knowledge of branch operations, cash handling, inventory control, documentation, and compliance procedures.

• Ability to monitor and analyze branch targets, reports, and performance.

• Strong problem-solving and decision-making skills.

• Good communication and interpersonal skills.

• Willing to conduct branch visits and field work within the assigned area.

• Willing to work on‑site and support operational requirements as needed.

What We’re Looking For

We are looking for a hands‑on operations leader who can effectively monitor multiple branches, coach branch teams, address operational concerns, and drive consistent performance across the assigned area.