Multi-Branch Operations Leader

HR Primo Management Services; Rizal; On-site; PHP 400,000 - 640,000; Full time

Job summary

HR Primo Management Services is seeking an Area Operations Supervisor to oversee the daily operations and performance of multiple branches within the assigned area in the Philippines. You will ensure consistent implementation of company policies, controls, compliance standards, customer service, and performance targets across branches.

You will coach Branch Managers and staff, conduct branch visits, review reports, address operational issues, and coordinate with Head Office for resolutions.

Qualifications

• 2–3 years of relevant experience in area operations or branch operations.
• Supervisory experience overseeing multiple branches is preferred.
• Experience in pawnshop, retail banking, lending, or financial services is an advantage.
• Strong leadership and team management skills.
• Ability to conduct branch visits and field work.
• Willing to work on-site within Rizal area.

Responsibilities

• Oversee daily operations of multiple branches within the assigned area.
• Monitor branch performance across lending, appraisal, redemption, sales, and operations.
• Ensure implementation of policies, controls, and compliance across branches.
• Monitor cash handling, inventory, and documentation controls.
• Guide and coach Branch Managers and branch personnel.
• Conduct regular branch visits and address issues requiring corrective action.
• Review branch reports to ensure timely and accurate submissions.
• Ensure regulatory compliance and alignment with company standards.
• Coordinate with Head Office for issue resolution and process improvements.

Skills

Leadership

Branch operations

Stakeholder communication

Analytical skills

Coaching & training

Job description

HR Primo Management Services is seeking an Area Operations Supervisor to oversee the daily operations and performance of multiple branches within the assigned area in the Philippines. You will ensure consistent implementation of company policies, controls, compliance standards, customer service, and performance targets across branches.

You will coach Branch Managers and staff, conduct branch visits, review reports, address operational issues, and coordinate with Head Office for resolutions.