Area Operations Lead - Fulfillment & Growth

SPX Express; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

SPX Express in Manila, Philippines seeks an experienced Operations Manager to oversee area-level operations across Instant Fulfillment Centers. You will drive KPIs, manage manpower planning, and ensure service levels meet customer expectations.

The role requires strong data analysis, vendor management, and leadership across multiple teams, with travel within NCR as needed. The ideal candidate will have a proven track record in operations or supply chain, advanced Excel skills, and the ability to

Qualifications

• 5+ years in operations or supply chain roles preferred.
• Strong knowledge of KPIs, SLAs, productivity, and cost control.
• Advanced MS Excel skills (VLOOKUP, XLOOKUP, Pivot Tables).
• Proven leadership of multiple teams or sites.
• Excellent vendor and stakeholder management capabilities.
• Root-cause analysis and process-improvement experience.
• Willingness to travel within NCR as required.

Responsibilities

• Manage and monitor area-level operations, ensuring consistent execution, capacity, and performance across all assigned Instant Fulfillment Center.
• Drive Instant Fulfillment Center performance and operational KPIs, identifying trends and actions to improve productivity, efficiency, and service levels.
• Lead manpower planning and team productivity, ensuring optimal resource allocation aligned with business volume and operational requirements.
• Monitor SLA, TAT, productivity, and service quality, ensuring performance remains aligned with customer and business expectations.
• Analyze operational data and prepare MIS reports, providing actionable insights for performance reviews and business decisions.
• Coordinate with internal teams and external vendors to ensure seamless operations, timely execution, and resolution of critical dependencies.
• Identify operational gaps and drive corrective actions, ensuring timely closure, sustainable improvements, and prevention of recurring issues.

Skills

Operations management

KPI tracking

Vendor management

Data analysis

MS Excel advanced

Team leadership

Tools

MS Excel

Job description

SPX Express in Manila, Philippines seeks an experienced Operations Manager to oversee area-level operations across Instant Fulfillment Centers. You will drive KPIs, manage manpower planning, and ensure service levels meet customer expectations.

The role requires strong data analysis, vendor management, and leadership across multiple teams, with travel within NCR as needed. The ideal candidate will have a proven track record in operations or supply chain, advanced Excel skills, and the ability to