Area Lead - Instant Fulfillment Center, SPX Express (NCR)

Shopee; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Shopee is seeking an experienced Operations Leader to oversee area-level execution across Instant Fulfillment Centers in Metro Manila. You will drive KPIs, optimize capacity, and ensure service levels meet customer expectations while coordinating with internal teams and external vendors.

Responsibilities include manpower planning, data-driven MIS reporting, and implementing corrective actions to prevent recurring issues in a high-volume environment.

Qualifications

• 4+ years of experience in Operations, Supply Chain, Fulfillment, or retail chain Operations.
• Strong operational and business acumen with experience managing KPIs, SLAs, productivity, TAT, quality, and cost.
• Advanced MS Excel proficiency, including VLOOKUP, XLOOKUP, Pivot Tables, MIS reporting, and data analysis.
• Proven team leadership and manpower planning experience across multiple teams or operational sites.
• Strong vendor and stakeholder management skills with the ability to drive cross-functional execution.
• Demonstrated ability to identify operational gaps, conduct root-cause analysis, and implement sustainable process improvements.
• Strong analytical, communication, decision-making, and problem-solving skills with the ability to manage high-volume operations.

Responsibilities

• Manage and monitor area-level operations, ensuring consistent execution, capacity, and performance across all assigned Instant Fulfillment Centers.
• Drive Instant Fulfillment Center performance and operational KPIs, identifying trends and actions to improve productivity, efficiency, and service levels.
• Lead manpower planning and team productivity, ensuring optimal resource allocation aligned with business volume and operational requirements.
• Monitor SLA, TAT, productivity, and service quality, ensuring performance remains aligned with customer and business expectations.
• Analyze operational data and prepare MIS reports, providing actionable insights for performance reviews and business decisions.
• Coordinate with internal teams and external vendors to ensure seamless operations, timely execution, and resolution of critical dependencies.
• Identify operational gaps and drive corrective actions, ensuring timely closure, sustainable improvements, and prevention of recurring issues.

Skills

Strong KPI / SLA management

Team leadership

Manpower planning

Vendor & stakeholder management

Data analysis

MS Excel expertise

Tools

Microsoft Excel

VLOOKUP

XLOOKUP

Pivot Tables

Job description

• Manage and monitor area-level operations, ensuring consistent execution, capacity, and performance across all assigned Instant Fulfillment Centers.
• Drive Instant Fulfillment Center performance and operational KPIs, identifying trends and actions to improve productivity, efficiency, and service levels.
• Lead manpower planning and team productivity, ensuring optimal resource allocation aligned with business volume and operational requirements.
• Monitor SLA, TAT, productivity, and service quality, ensuring performance remains aligned with customer and business expectations.
• Analyze operational data and prepare MIS reports, providing actionable insights for performance reviews and business decisions.
• Coordinate with internal teams and external vendors to ensure seamless operations, timely execution, and resolution of critical dependencies.
• Identify operational gaps and drive corrective actions, ensuring timely closure, sustainable improvements, and prevention of recurring issues.

Requirements:

• 4+ years of relevant experience in Operations, Supply Chain, Fulfillment, or retail chain Operations.
• Strong operational and business acumen with experience managing KPIs, SLAs, productivity, TAT, quality, and cost.
• Advanced MS Excel proficiency, including VLOOKUP, XLOOKUP, Pivot Tables, MIS reporting, and data analysis.
• Proven team leadership and manpower planning experience across multiple teams or operational sites.
• Strong vendor and stakeholder management skills with the ability to drive cross-functional execution.
• Demonstrated ability to identify operational gaps, conduct root-cause analysis, and implement sustainable process improvements.
• Strong analytical, communication, decision-making, and problem-solving skills with the ability to manage high-volume operations.