Area Lead, Fulfillment Ops — Travel-Ready (North Luzon)

Shopee; Bulacan; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Shopee Philippines seeks a seasoned Operations Leader to oversee area-level fulfillment activities in Northern Luzon. You will drive KPIs, monitor SLAs, and plan manpower to match volume, ensuring efficient, high-quality service across instant fulfillment centers.

You will analyze data, generate MIS reports, coordinate with vendors and internal teams, and implement root-cause fixes to prevent recurrent issues while maintaining cost effectiveness.

Qualifications

• 4+ years of relevant experience in Operations, Supply Chain, Fulfillment, or retail chain Operations.
• Advanced MS Excel proficiency, including VLOOKUP, XLOOKUP, Pivot Tables, MIS reporting, and data analysis.
• Proven team leadership and manpower planning experience across multiple teams or operational sites.
• Strong vendor and stakeholder management skills with the ability to drive cross-functional execution.
• Demonstrated ability to identify operational gaps, conduct root-cause analysis, and implement sustainable process improvements.
• Strong analytical, communication, decision-making, and problem-solving skills with the ability to manage high-volume operations.
• Amenable to travel anywhere within Northern Luzon.

Responsibilities

• Manage and monitor area-level operations, ensuring consistent execution, capacity, and performance across all assigned Instant Fulfillment Centers.
• Drive Instant Fulfillment Center performance and operational KPIs, identifying trends and actions to improve productivity, efficiency, and service levels.
• Lead manpower planning and team productivity, ensuring optimal resource allocation aligned with business volume and operational requirements.
• Monitor SLA, TAT, productivity, and service quality, ensuring performance remains aligned with customer and business expectations.
• Analyze operational data and prepare MIS reports, providing actionable insights for performance reviews and business decisions.
• Coordinate with internal teams and external vendors to ensure seamless operations, timely execution, and resolution of critical dependencies.
• Identify operational gaps and drive corrective actions, ensuring timely closure, sustainable improvements, and prevention of recurring issues.

Skills

Operations management

KPI tracking

Vendor management

Cross-functional collaboration

Root-cause analysis

Data analysis

Communication

Travel readiness

Tools

MS Excel

Pivot Tables

Job description

Shopee Philippines seeks a seasoned Operations Leader to oversee area-level fulfillment activities in Northern Luzon. You will drive KPIs, monitor SLAs, and plan manpower to match volume, ensuring efficient, high-quality service across instant fulfillment centers.

You will analyze data, generate MIS reports, coordinate with vendors and internal teams, and implement root-cause fixes to prevent recurrent issues while maintaining cost effectiveness.