Area General Manager

CBRE Asia Pacific; Makati; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

CBRE GWS in Makati City, Philippines seeks an AGM to lead management and growth of a CBRE accounts portfolio, ensuring P&L, safety, and regulatory compliance. You will recruit and mentor Contract Managers, optimise resources, and drive service excellence across contracts while collaborating with regional teams.

The role emphasizes strong leadership, financial governance, and the ability to mobilise new contracts within a dynamic CBRE portfolio.

Responsibilities

• Lead and manage a portfolio of CBRE accounts, ensuring commitments are met.
• Recruit, coach and mentor Contract Managers within the portfolio.
• Ensure optimal resource levels across contracts, balancing cost with service excellence.
• Foster collaboration with country and regional peers to share best practices.
• Oversee onboarding and development plans across contracts.
• Promote high employee engagement through recognition and rewards.
• Drive governance, QHSE, and safety across the portfolio.
• Lead the mobilisation of new contracts with smooth handover.

Job description

Job ID: 281808

Posted: 26-Jun-2026

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Location(s): Makati City - National Capital Region - Philippines

The AGM is responsible for the management, development and growth of an agreed portfolio of CBRE accounts, ensuring financial and operational commitments are met and exceeded. This includes P&L oversight, QHSE, regulatory compliance, people and talent management, operations management, and business development. The AGM is responsible for recruiting, coaching and mentoring Contract Managers within their portfolio.

Essential Duties and Responsibilities / Leadership & Management

Provide leadership, coaching and guidance to direct reports across a portfolio of customer contracts.

• Ensure optimum resource levels exist across contracts, balancing cost control with the delivery of service excellence and employee satisfaction. Ensure structures support peaks and troughs in workload.


• Work with other operational leaders to ensure the collaborative development of the business, effective teamworking, and a culture in keeping with the company’s RISE values and behaviours.


• Share best practice, innovation and expertise across the portfolio and with country and regional peers


• Own the recruitment and selection, process for Contract Managers, ensuring a thorough onboarding process and ensure best practice across team hires.


• Foster a learning environment, with development and succession plans across all contracts.


• Ensure training needs are delivered, employees are fully competent to undertake their roles and can reach their full potential.


• Foster high employee engagement through recognition & reward of team members and celebrating success.

Operations Excellence

• Ensure appropriate contract review, audit and governance regimes exist to meet regulatory, policy and contractual commitments to deliver the highest standards of service to customers, this includes informal and formal meetings (monthly, quarterly, annual) and measurement of client satisfaction


• Promote a 'safety first' culture, driving proactive QHSE management and innovation.


• Ensure all required elements and resourcing of the Local Operating Model are in place across the portfolio, with accountability for successful implementation of the \"Non-Negotiables\".


• Attend customer sites regularly and deputise for the Contract Manager when necessary.


• Develop and maintain excellent customer relationships, with stakeholders of varying levels.


• Lead the mobilisation of new contracts as they arise, ensuring a smooth Sales to operations handover.

Growth & Retention

• Identify and execute opportunities for the strategic development of customer contracts within portfolio, including the pursuit of organic growth through scope enhancement, extra works and projects.


• Support the sales process through solution development, participation in presentations, hosting visits, and due diligence processes, as necessary.


• Build strong networks internally and externally to support the development of the Business Unit, attraction of talent, engagement of vendors, and the promotion of CBRE in the marketplace.


• Ensure all contracts within portfolio have retention plans in place, with support from senior leaders.

Financial & Commercial

• Full responsibility for portfolio P&L including the development of financial plans for revenue and profit, management of UBR, debt, cost control, and growth, ensuring that targets are met or exceeded.


• Ensure business policies and processes are effectively communicated and implemented across contracts.


• Drive effective commercial and financial governance through accurate reporting, and appropriate checks and balances.


• Ensure there is a thorough understanding of customer contracts and agreements, and review purchase orders to ensure financial, contractual, and commercial accuracies.


• Support direct reports with supply chain management, including supplier performance reviews, supplier negotiations and re-bidding, and the identification of new vendors where required.


• Lead sustainable growth of current portfolio – maximizing extra works and project opportunities on existing contracts.

Qualifications And Experience

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more

Service line: GWS Segment