Area Coffee Operations Manager | Multi-Unit Leader

Pickup Coffee; Bacolod; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Pickup Coffee is seeking an Area Manager to oversee a designated group of stores in Bacolod and Western Visayas. You will ensure policies, procedures, and quality standards are applied and drive customer satisfaction and sales targets.

Your primary focus will be on cash controls, labor cost optimization, and maintaining the highest level of product quality. You will collaborate with Store Supervisors and Barista/Cashiers to develop skills, drive continuous improvement, and deliver an exceptional

Qualifications

• Proven experience in multi-unit management in the food and beverage industry.
• Strong leadership and coaching skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and understanding of cash controls.
• Proficiency in using relevant software applications.

Responsibilities

• Closely work with Store Supervisors and Barista/Cashiers to ensure the consistent execution of policies and procedures, meeting customer demands, and efficient store operations.
• Train and orient store teams in manpower planning, customer service, and standard operating procedures related to store operations and other support groups within the organization.
• Identify performance challenges and KPIs within the team, providing hands-on assistance and guidance to develop skills and capabilities for continuous improvement.
• Monitor, analyze, and react to daily, weekly, and periodic sales results of the stores within the designated area.
• Lead in delivering quality customer service, implementing coaching methods, and fostering open communication with the store teams to drive motivation and excellence.
• Train and oversee Barista/Cashiers to ensure the preparation of products according to approved standards and processes, meeting market demands.
• Ensure the welfare, safety, and security of employees, store locations, and overall store operations.
• Oversee reporting requirements on employee benefits, pay, and timekeeping related documents such as Daily Time Records, pay slips, uniforms, etc.
• Analyze and take action with the store team to achieve stock accuracy, maintain stock levels, and maximize selling.
• Manage the operational fund and its cashiering function, ensuring the availability of standard funds in a timely manner.
• Ensure compliance with bank deposits and sales reporting according to policies and procedures.
• Maintain accurate records on books of accounts, including BIR Journal, Senior & PWD details, and all BIR-related requirements.
• Monitor financial health metrics such as Cost of Goods Sold and Labor Cost; implement effective labor management.

Skills

multi-unit management

leadership and coaching

communication and interpersonal

financial acumen and cash controls

software proficiency

adaptability

travel willingness

flexible schedule

Tools

POS systems

MS Office

Job description

Pickup Coffee is seeking an Area Manager to oversee a designated group of stores in Bacolod and Western Visayas. You will ensure policies, procedures, and quality standards are applied and drive customer satisfaction and sales targets.

Your primary focus will be on cash controls, labor cost optimization, and maintaining the highest level of product quality. You will collaborate with Store Supervisors and Barista/Cashiers to develop skills, drive continuous improvement, and deliver an exceptional