Area Manager

But First, Coffee Inc.; Mandaluyong; On-site; PHP 350,000 - 650,000; Full time

Job summary

But First, Coffee Inc. is seeking a Branch Operations Oversight professional to conduct regular branch visits, ensure adherence to SOPs, and monitor performance across daily sales, inventory, and waste management.

The role includes coaching store teams, supporting HR, and enforcing compliance with safety and quality guidelines. The ideal candidate will guide stores in inspections, manage cross-functional communications with HR, Finance, Marketing, and Operations, and deliver timely field reports

Responsibilities

• Conduct regular branch visits to assess store conditions, workflow efficiency, and cleanliness standards.
• Monitor daily store performance, including sales trends, inventory levels, and waste management.
• Validate that all products served meet quality and presentation standards.
• Provide on-site coaching to Store Supervisors and crew to improve service, productivity, and teamwork.
• Support HR in onboarding, evaluating, and developing store personnel.
• Address crew concerns and help resolve conflicts to maintain a positive work environment.
• Reinforce disciplinary procedures and corrective actions when necessary.
• Review and validate daily sales reports, discrepancies, and petty cash handling.
• Audit inventory processes to prevent overstocking, shortages, or wastage.
• Ensure accurate forecasting of supplies based on sales performance and upcoming demand.
• Work with store teams to execute cost-efficient operational practices.
• Ensure branches comply with local government requirements, food safety standards, sanitation codes, and internal compliance guidelines.
• Implement consistency checks for cleanliness, equipment functioning, and hazard identification.
• Guide stores in preparing for inspections and resolving compliance findings promptly.
• Observe customer interactions and service delivery during branch visits.
• Address customer complaints escalated from branches and ensure satisfaction resolutions.
• Recommend improvements to the overall customer journey that align with BFC’s brand values.
• Collaborate with HR, Finance, Training, and the Operations Department to address store needs.
• Communicate branch performance updates, concerns, and recommendations to management.
• Coordinate with Marketing for new campaigns, product launches, and store-level promotions.
• Prepare timely and accurate Field Visit Reports outlining observations, recommendations, and follow-up actions.
• Track store performance metrics and improvement progress.
• Present operational insights and action plans during operations meetings.
• Respond to urgent operational issues such as equipment breakdowns, staffing shortages, and supply problems.
• Implement immediate corrective actions to minimize operational disruptions.
• Assist stores in managing emergency situations following company protocols.
• Perform other related duties and responsibilities assigned by the management.

Job description

Branch Operations Oversight

• Conduct regular branch visits to assess store conditions, workflow efficiency, and cleanliness standards.
• Ensure adherence to BFC’s operational procedures, SOPs, and customer service guidelines.
• Monitor daily store performance, including sales trends, inventory levels, and waste management.
• Validate that all products served meet BFC quality and presentation standards.

People Management & Coaching

• Provide on-site coaching to Store Supervisors and crew to improve service, productivity, and teamwork.
• Support HR in onboarding, evaluating, and developing store personnel.
• Address crew concerns and help resolve conflicts to maintain a positive work environment.
• Reinforce disciplinary procedures and corrective actions when necessary.

Financial & Inventory Accountability

• Review and validate daily sales reports, discrepancies, and petty cash handling.
• Audit inventory processes to prevent overstocking, shortages, or wastage.
• Ensure accurate forecasting of supplies based on sales performance and upcoming demand.
• Work with store teams to execute cost-efficient operational practices.

Compliance, Safety & Quality Control

• Ensure branches comply with local government requirements, food safety standards, sanitation codes, and internal compliance guidelines.
• Implement consistency checks for cleanliness, equipment functioning, and hazard identification.
• Guide stores in preparing for inspections and resolving compliance findings promptly.

Customer Experience Enhancement

Observe customer interactions and service delivery during branch visits.

Address customer complaints escalated from branches and ensure satisfaction resolutions.

Recommend improvements to the overall customer journey that align with BFC’s brand values.

Cross-Functional Coordination

• Collaborate with HR, Finance, Training, and the Operations Department to address store needs.
• Communicate branch performance updates, concerns, and recommendations to management.
• Coordinate with Marketing for new campaigns, product launches, and store-level promotions.

Reporting & Documentation

• Prepare timely and accurate Field Visit Reports outlining observations, recommendations, and follow-up actions.
• Track store performance metrics and improvement progress.
• Present operational insights and action plans during operations meetings.

Problem-Solving & Incident Management

• Respond to urgent operational issues such as equipment breakdowns, staffing shortages, and supply problems.
• Implement immediate corrective actions to minimize operational disruptions.
• Assist stores in managing emergency situations following company protocols.

Perform other related duties and responsibilities assigned by the management.