Arbitration Analyst, Rules & Disputes

PowerToFly; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Visa is seeking a Dispute Analyst to adjudicate arbitration cases in a global support model. You will apply Visa Rules, perform data-driven case decisions, and contribute to training materials while ensuring accuracy and compliance.

The role emphasizes collaboration with issuers, acquirers, processors and merchants, and requires strong analytical and communication skills for effective stakeholder support. Visa prohibits discrimination and values integrity.

Qualifications

• 3 to 5 years’ experience in the card or financial business with concentration in issuing support, merchant acquiring, back office, and banking operations with focus on dispute resolution.
• Detailed understanding of transaction processing, including authorization, clearing and settlement, and industry players including acquirers, issuer, processors, agents, merchants and cardholders.
• Strong judgment and negotiation skills to ensure full customer satisfaction and limit negative processing impacts.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently.
• Proficiency providing technical, data analysis and consultative support to external customers and identify business needs.
• Excellent verbal, written, presentation and interpersonal skills are required.

Responsibilities

• Adjudicate select arbitration cases, ensuring decisions are precise, well-supported, and fully compliant with Visa rules.
• Apply sound judgement and attention to detail to maintain accuracy and productivity
• Maintain high accuracy and address audit findings promptly to prevent recurring issues.
• Contribute to training manuals, reference guides, and knowledge articles.
• Review and interpret Visa Rules and related materials regularly
• Gather and analyze data to inform case decisions and identify opportunities for process improvement.
• Share in-depth analysis and interpretation of dispute regulations and performance metrics to internal teams.
• Support the team’s ability to manage large and sophisticated workload effectively.
• Serve as a backup for key team responsibilities when other team members are absent.
• Engage in coaching and learning opportunities to expand professional knowledge and skills.
• Identify and recommend updates to business rules based on trends and evolving needs.
• Evaluate operations to spot efficiencies and present recommendations for workflow improvements.
• Contributes to the development and execution of team and organizational objectives.
• Identify and recommend ways to enhance efficiency and effectiveness in daily work.

Skills

Dispute resolution

Financial services

Analytical skills

Attention to detail

Customer focus

Communication skills

Problem solving

Team collaboration

Mentorship

Mentorship / coaching

Tools

Microsoft Office

Visa Resolve Online

AI tools

Job description

Visa is seeking a Dispute Analyst to adjudicate arbitration cases in a global support model. You will apply Visa Rules, perform data-driven case decisions, and contribute to training materials while ensuring accuracy and compliance.

The role emphasizes collaboration with issuers, acquirers, processors and merchants, and requires strong analytical and communication skills for effective stakeholder support. Visa prohibits discrimination and values integrity.