B2B Dispute Specialist

Training and Marketing Professionals Inc.; Philippines; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading business consulting firm is seeking a B2B Dispute Specialist in Taguig, Metro Manila. The role involves analyzing transaction data, resolving disputes, and ensuring compliance. The ideal candidate holds a Bachelor's degree in Finance, Accounting, or a related field and possesses strong communication and problem-solving skills. This full-time position focuses on providing exceptional service and collaborating with internal teams.

Qualifications

• Ability to investigate disputes.
• Ensure compliance with organizational policies.
• Maintain accurate records of transactions.

Responsibilities

• Analyze transaction data and identify trends.
• Communicate with internal stakeholders and partners.
• Resolve issues promptly and efficiently.
• Collaborate with teams to improve payment processes.
• Provide exceptional customer service.

Skills

Data analysis

Effective communication

Problem resolution

Fraud detection

Customer service

Education

Bachelor's degree in Finance, Accounting, Business, or related field

Job description

B2B Dispute Specialist

Join to apply for the B2B Dispute Specialist role at Training and Marketing Professionals Inc.

Responsibilities

• Provides support to analyze transaction data, identify trends, and gathers evidence to support dispute and resolution efforts.
• Communicates effectively with internal stakeholders and partners, if applicable.
• Able to resolve issues promptly and efficiently.
• Identifies and escalates potential fraud or risk issues.
• Collaborates with internal teams to improve payment processes and prevent future disputes.
• Provides exceptional partner/customer service and maintains a positive and professional demeanor.
• Contributes to team goals and initiatives.

Qualifications

• Bachelors degree in Finance, Accounting, Business, or a related field.
• Ability to investigate disputes.
• Ensure compliance.
• Maintain accurate records.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Finance and Accounting/Auditing

Industries

Business Consulting and Services and Strategic Management Services