Global Arbitration Analyst — Disputes & Compliance

Visa; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Visa is seeking a Dispute Analyst to adjudicate arbitration cases within Global Arbitration. You will apply Visa Rules and industry standards to ensure precise, well-supported decisions that uphold the integrity of the payments network.

The role involves collaboration with issuers, acquirers and merchants, relying on strong judgement, data analysis and negotiation skills to improve outcomes and customer satisfaction. Three days in office are expected, with flexibility as needed.

Qualifications

• 3 to 5 years’ experience in the card or financial business with concentration in issuing support, merchant acquiring, back office, and banking operations with focus on dispute resolution.
• Detailed understanding of transaction processing, including authorization, clearing and settlement, and industry players.
• Strong judgment and negotiation skills to ensure full customer satisfaction and limit negative processing impacts.
• Self-starter with proven organizational, conceptual, and logical problem solving.
• Customer focus with ability to establish productive relationships at all levels.
• Ability to set priorities and manage customer expectations, and work both in a team and independently.
• Proficiency providing technical, data analysis and consultative support to external customers.

Responsibilities

• Adjudicate select arbitration cases, ensuring decisions are precise and fully compliant with Visa rules.
• Apply sound judgement and attention to detail to maintain accuracy and productivity.
• Maintain high accuracy and address audit findings promptly to prevent recurring issues.
• Contribute to training manuals, reference guides, and knowledge articles.

Skills

Judgement

Negotiation

Customer focus

Prioritization

Data analysis

Communication

Teamwork

Problem solving

Tools

Microsoft Office

Visa Resolve Online

Job description

Visa is seeking a Dispute Analyst to adjudicate arbitration cases within Global Arbitration. You will apply Visa Rules and industry standards to ensure precise, well-supported decisions that uphold the integrity of the payments network.

The role involves collaboration with issuers, acquirers and merchants, relying on strong judgement, data analysis and negotiation skills to improve outcomes and customer satisfaction. Three days in office are expected, with flexibility as needed.