AR Specialist: Billing, Collections & Projects

Instructure, Inc.; Manila; Hybrid; PHP 300,000 - 540,000; Full time

Job summary

Instructure, Inc. is seeking a detail-oriented Accounts Receivable Clerk to join the AR team in Manila.

This role protects cash flow, supports daily AR operations, and collaborates with Sales, Finance, Billing, and Customer Support to resolve issues and improve workflows. You will manage collections, billing follow-up, reconciliations, and credits, while coordinating AR projects and ensuring timely, accurate processing across internal stakeholders.

Qualifications

• Experience in Accounts Receivable, Collections, Billing, Finance Operations, Credit, or related admin finance role.
• Strong understanding of AR collections, aging reports, customer follow-up, payment disputes, credit holds, collection notes, escalation processes.
• Working knowledge of invoicing, cash application, account reconciliation, month-end close support, reporting, and billing workflows.
• Knowledge of AR credits, including credit memos, invoice corrections, adjustments, rebills, and approvals.
• Project management knowledge and experience, including building project plans, tracking deliverables, deadlines, and coordinating stakeholders.
• Excellent attention to detail and the ability to identify discrepancies, missing information, and potential billing or collection risks quickly.
• Strong organizational, analytical, problem-solving, and time-management skills.
• Clear and professional communication with internal teams and customers.

Responsibilities

• Manage AR collections activities: aging reports, follow-ups, documenting collection activity, escalations.
• Support general AR operations: billing follow-up, cash application, account reconciliation, invoice review, month-end close support.
• Review customer accounts: payment terms, credit holds, balance reviews, collection notes for timely resolution.
• Research and resolve billing discrepancies, short payments, unapplied payments, duplicates, and disputes promptly.
• Process and support AR credits: memos, adjustments, write-offs, rebills, and audit documentation.
• Coordinate cross-functional AR projects: ownership, risks, timelines, deliverables, and stakeholder management.
• Maintain accurate AR records: customer communications, notes, status, approvals, documentation.
• Assist AR managers with projects: tracking items, updating processes, status updates, cross-functional initiatives.
• Recommend process improvements to reduce billing errors and improve collections.

Skills

Accounts Receivable

Collections

Billing

Finance Operations

Credit

Project Coordination

Excel

ERP systems

CRM tools

Attention to detail

Communication skills

Tools

Excel

Google Sheets

ERP systems

Billing software

Job description

Instructure, Inc. is seeking a detail-oriented Accounts Receivable Clerk to join the AR team in Manila.

This role protects cash flow, supports daily AR operations, and collaborates with Sales, Finance, Billing, and Customer Support to resolve issues and improve workflows. You will manage collections, billing follow-up, reconciliations, and credits, while coordinating AR projects and ensuring timely, accurate processing across internal stakeholders.