AR Representative

First Advantage; Philippines; Hybrid; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Benefits

Free mental health consultation

Hybrid work setup

Job summary

First Advantage is seeking an Accounts Receivable Specialist to join our finance team in the Philippines. The role centers on collections, payment follow-ups, and maintaining accurate customer balances while coordinating with billing and sales to resolve discrepancies.

Strong communication, attention to detail, and experience with CRM/ERP tools are essential; familiarity with Oracle and MS Office is a plus. Hybrid work setup available.

Qualifications

• Experience in case management or customer service roles.
• Proficiency in Salesforce or similar CRM platforms.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent problem-solving skills and attention to detail.
• Experience in sales support or account management is a plus.
• Ability to build and maintain relationships with key stakeholders.
• Strong analytical skills to assess customer needs and recommend solutions.
• Ability to work collaboratively within a team environment.
• Flexibility to adapt to changing priorities and business needs.
• Proficiency in creating and delivering PowerPoint presentations to effectively communicate ideas and information to various audiences.
• High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint).

Responsibilities

• Monitor aging reports and identify delinquent accounts.
• Contact customers via phone, email, or mail to follow up on overdue payments.
• Negotiate payment arrangements and resolve billing disputes.
• Document all collection activities and maintain accurate records.
• Collaborate with the billing and sales teams to resolve account discrepancies.
• Escalate unresolved accounts to management or third-party collection agencies as needed.

Skills

CRM proficiency

Communication

Multitasking

Problem-solving

Sales support

Stakeholder management

Analytical skills

Team collaboration

Adaptability

MS Office</br>PowerPoint

Tools

Salesforce

Oracle ERP

MS Office

Job description

Accounts Receivable Specialist

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members.

Accounts Receivable Specialist

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquarter in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You’ll Do

We are seeking a detail-oriented and proactive Accounts Receivable Representative to join our finance team, with a primary focus on collections and payment follow-ups. This role is responsible for managing outstanding customer balances, initiating contact with clients regarding overdue invoices, and ensuring timely collection of payments. The ideal candidate will have strong communication skills, persistence, and a customer-service mindset to maintain positive client relationships while effectively reducing aged receivables.

Responsibilities

• Monitor aging reports and identify delinquent accounts
• Contact customers via phone, email, or mail to follow up on overdue payments
• Negotiate payment arrangements and resolve billing disputes
• Document all collection activities and maintain accurate records
• Collaborate with the billing and sales teams to resolve account discrepancies
• Escalate unresolved accounts to management or third-party collection agencies as needed

What You Will Need To Be Successful

• Proven experience in case management or customer service roles.
• Proficiency in Salesforce or similar CRM platforms.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent problem-solving skills and attention to detail.
• Experience in sales support or account management is a plus.
• Ability to build and maintain relationships with key stakeholders.
• Strong analytical skills to assess customer needs and recommend solutions.
• Ability to work collaboratively within a team environment.
• Flexibility to adapt to changing priorities and business needs.
• Proficiency in creating and delivering PowerPoint presentations to effectively communicate ideas and information to various audiences.
• High proficiency in standard MS Office applications (Outlook, Word, Excel & PowerPoint).

What You May Need To Be Successful

• Strong communication and negotiation skills
• Ability to handle difficult conversations with professionalism and tact
• Familiarity with accounting software and ERP systems (e.g., Oracle)
• Proficiency in Microsoft Excel and other Office applications
• High attention to detail and organizational skills
• Ability to work independently and manage multiple priorities
• Willingness to work graveyard shifts and during Philippine holidays
• Completion of an accounting-related course is a plus
• At least 1 year of experience in accounts receivable, credit, or collections is preferred

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values - Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired - empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

Additional Benefits Offered Include

• Competitive Salary Package
• HMO Benefits
• Free mental health consultation
• Hybrid work set up

Please note that a valid NBI clearance is required for external candidates. External candidates must ensure it is available as soon as possible to avoid delays in the hiring process. This requirement does not apply to internal (IJP) candidates.

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.