AR & Order-to-Cash Specialist – Collections Expert

3502 Servicios Internacionales De Atencion Al Cliente, Limitada

Muntinlupa

On-site

PHP 420,000 - 540,000

Full time

3 days ago

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Job summary

Genpact is seeking a Sr. Associate - Customer Care - Collections in the Philippines for an external referrals program. The role involves reaching out to customers with overdue accounts, negotiating settlements, and ensuring accurate record-keeping in CRM systems.

Open to HS/SHS graduates, with 24 months Accounts Receivable/Order to Cash, Billing, or Disputes experience preferred. The position offers a day shift with fixed weekends off and opportunities to work with leading enterprises on

Qualifications

Bachelors degrees in listed fields are required.
Experience in accounts receivable or order-to-cash is favored.
Prior experience in collections or dispute handling is a plus.

Responsibilities

Reach out to customers with overdue accounts via phone, email, and letters to initiate collections.
Negotiate repayment terms and settlements per company policies.
Monitor overdue accounts and reconcile discrepancies with customers.
Maintain detailed records of communications and payment commitments.
Log collection outcomes and prepare regular activity reports for management.
Investigate and resolve billing-related disputes and escalate as needed.
Collaborate with Credit Management, Sales, and other departments to resolve issues.