AR & Order-to-Cash Specialist - Collections (Day Shift)

Genpact (UK) Limited; Muntinlupa; On-site; PHP 360,000 - 540,000; Full time

Job summary

Genpact (UK) Limited in Manila is seeking a Sr. Associate - Customer Care - Collections. The role focuses on debt collection, account monitoring, and cross-functional collaboration to resolve billing and payment issues.

Open to HS/SHS graduates with 24 months AR/O2C, billing, or disputes experience, with or without prior BPO exposure. Join an AI-driven, global operations leader delivering measurable outcomes through advanced technology and innovative processes.

Qualifications

• Open for HS and SHS graduates; 24 months AR/O2C, Billing, Disputes experience.
• Experience in collections and customer communication preferred.

Responsibilities

• Debt collection & communication via phone, email, and letters.
• Monitor overdue accounts and reconcile balances with customers.
• Maintain detailed records and prepare collection reports.
• Investigate disputes and escalate complex cases as needed.
• Collaborate with Credit, Sales, and Cash Application teams.

Skills

Account maintenance

Banking capital markets

Cash application

Credit underwriting

Loan servicing

Personal banking

Retail banking

Wealth management

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Hospitality Management

Bachelors - Information Technology

Bachelors - Marketing

Certified Data Processor (CDP)

LinkedIn Learning - Professional Customer Service

SMG/KRC Poland Human Resources

Job description

Genpact (UK) Limited in Manila is seeking a Sr. Associate - Customer Care - Collections. The role focuses on debt collection, account monitoring, and cross-functional collaboration to resolve billing and payment issues.

Open to HS/SHS graduates with 24 months AR/O2C, billing, or disputes experience, with or without prior BPO exposure. Join an AI-driven, global operations leader delivering measurable outcomes through advanced technology and innovative processes.