AR Operations Leader — Drive Cash Flow & Team Excellence

cardinalhealth; Taguig; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Cardinal Health seeks an experienced Accounts Receivable leader to drive collections performance, oversee cash applications, and coach a high-performing team in the Philippines. The role partners with Sales, Customer Service, Pricing, and Finance to resolve disputes and ensure timely payments.

The ideal candidate will apply advanced AR knowledge, manage day-to-day operations, and implement process improvements to support accurate month-end close and robust KPI reporting.

Qualifications

• 5+ years of Accounts Receivable / Collections experience, including management of delinquent accounts, payment recovery, and collections escalations.
• 2-5 years of supervisory or people management experience.
• Experience managing collections metrics such as DSO, aging, delinquency, and cash collections.
• Strong stakeholder management and customer-facing communication skills.
• Proven experience handling escalations, dispute resolution, and issue management.
• Experience coaching, developing, and managing team performance.

Responsibilities

• Manage and support collection activities to meet service level agreements (SLAs) and operational targets.
• Monitor and improve key performance metrics including DSO, delinquency, past due balances, and cash collections.
• Resolve escalated customer payment issues and complex collection cases.
• Collaborate with internal stakeholders such as Sales, Customer Service, Pricing, and Finance to resolve disputes and payment concerns.
• Ensure timely resolution of customer issues to avoid disruptions to payment schedules.
• Oversee cash application processes and ensure accuracy of posted payments.
• Review and improve controls and processes to enhance operational efficiency and quality.
• Support month-end close activities including reconciliations, journal entries, and account reviews.
• Review suspense account activities and ensure proper resolution and clearance.
• Analyze operational data and recommend process improvements.
• Lead, coach, and develop team members to achieve performance goals.
• Conduct performance reviews and provide ongoing feedback and development plans.
• Manage employee performance, attendance, productivity, and quality expectations.
• Support hiring activities, including candidate interviews and selection recommendations.
• Facilitate team meetings, calibrations, and coaching sessions to drive continuous improvement.

Skills

Accounts Receivable

Collections

People leadership

Stakeholder management

Job description

Cardinal Health seeks an experienced Accounts Receivable leader to drive collections performance, oversee cash applications, and coach a high-performing team in the Philippines. The role partners with Sales, Customer Service, Pricing, and Finance to resolve disputes and ensure timely payments.

The ideal candidate will apply advanced AR knowledge, manage day-to-day operations, and implement process improvements to support accurate month-end close and robust KPI reporting.