AR Collections Specialist - Hybrid (Davao)

Connext Global Solutions Inc; Davao City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Night differential 25%

Perfect attendance bonus

Life insurance

HMO Insurance

Great company culture

Competitive compensation

Job summary

Connext Global Solutions Inc in the Philippines is hiring an AR Collections Specialist to support a US-based client. You will monitor aging accounts, follow up on balances, and assist with timely collections.

This role emphasizes communication with customers and collaboration with internal teams to resolve billing issues. Candidate should have a Bachelor's degree and at least 1 year in accounts receivable or collections.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Management, or related field.
• Minimum of one year of experience in accounts receivable, collections, billing support, or related financial customer support roles.

Responsibilities

• Monitor aging reports to identify overdue customer accounts and prioritize collection activities.
• Contact customers through phone, email, and text to follow up on outstanding balances and payment commitments.
• Review customer account status, payment history, and account details to support collection efforts.
• Assist customers with payment-related inquiries and provide appropriate account information.
• Monitor customer accounts to ensure balances remain within established credit limits.
• Investigate billing concerns, payment discrepancies, and customer account issues.
• Work with customers to identify payment solutions and resolve outstanding balances.
• Maintain accurate documentation of customer communications, payment arrangements, and account updates.
• Place accounts on hold or recommend collection actions based on established guidelines.
• Provide professional and customer-focused support throughout the collection process.
• Collaborate with internal teams to resolve billing issues and account concerns.
• Escalate complex collection issues to senior team members when necessary.
• Maintain accurate records related to accounts receivable activities.
• Support reporting and tracking of collection performance and account status.

Skills

Accounts receivable

Collections

Billing support

Customer service

Education

Bachelor's degree in Business Administration

Bachelor's degree in Accounting

Bachelor's degree in Finance

Bachelor's degree in Management

Job description

Connext Global Solutions Inc in the Philippines is hiring an AR Collections Specialist to support a US-based client. You will monitor aging accounts, follow up on balances, and assist with timely collections.

This role emphasizes communication with customers and collaboration with internal teams to resolve billing issues. Candidate should have a Bachelor's degree and at least 1 year in accounts receivable or collections.