AR Assistant Manager: Lead Collections & Team Growth

MicroSourcing; Quezon City; On-site; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Team events

Job summary

MicroSourcing in Quezon City is seeking an Accounts Receivable - Assistant Manager to lead a small AR team and manage a dedicated debtor ledger. Expect coaching, performance reviews, and daily outbound calls to keep overdue debt under control.

You will oversee queues, resolve disputes with sales and branches, and report on collection trends and risk accounts for senior leadership. Strong ERP skills and compliance with privacy laws are required.

Qualifications

• 5+ years of working experience in the accounting industry.
• Proven leadership in supervising a team in a high-volume environment.
• Strong negotiation skills to reduce aged debt and maintain low DSO.
• Knowledge of privacy laws and debt recovery ethics.
• Proficiency in ERP systems and invoice management portals.

Responsibilities

• Lead 7–8 AR officers and a Team Leader with weekly coaching and reviews.
• Personally manage a debtor ledger with daily outbound calls.
• Oversee group inbox and phone queues to meet demand.
• Resolve complex disputes with sales and branches.
• Prepare monthly reports on collections, DSO, and risk accounts.
• Ensure compliance with ACCC guidelines and privacy laws.
• Upload invoices and manage data across Pronto, Coupa, Ariba, and Tulia.
• Identify workflow gaps and update training materials.

Skills

Accounts Receivable

Leadership

Debt collection

Negotiation

ERP systems

Education

Bachelor's in Accounting

Tools

Pronto

Coupa

Ariba

Tulia

Job description

Discover your 100% YOU with MicroSourcing!

Position: Accounts Receivable - Assistant Manager

Location: Eastwood, Libis, Quezon City

Work setup & shift: Onsite | Day Shift

Why join MicroSourcing?

You’ll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Accounts Receivable - Assistant Manager, you will:

Team Leadership: Manage 7–8 AR Officers and one Team Leader, providing weekly coaching, performance reviews, and call monitoring.

Portfolio Ownership: Personally manage a dedicated debtor ledger, making at least 20 outbound calls daily to keep overdue debt under 5%.

Queue Management: Oversee the group inbox and phone queues to ensure enough staff are active to meet customer demand.

Dispute Resolution: Handle complex account issues and reconciliations, working with sales and branch teams to resolve billing disputes.

Strategic Reporting: Prepare monthly reports on collection trends, DSO (target <40 days), and risk accounts for senior leadership.

Compliance & Risk: Ensure all collections follow ACCC guidelines and privacy laws, and manage 3rd-party debt referrals and PPSR entries.

System Optimization: Upload invoices and manage data across platforms like Pronto, Coupa, Ariba, and Tulia.

Process Improvement: Identify workflow gaps and update training materials to increase team efficiency and automation.

What You Need

Non-negotiables

• With at least 5 years of working experience in the accounting industry
• Proven Leadership: Experience supervising a team and mentoring other leaders in a high-volume collections environment.
• Collection Expertise: Strong negotiation skills with a focus on reducing aged debt and maintaining a DSO of less than 40 days.
• Compliance Knowledge: Thorough understanding of Australian privacy laws, ACCC guidelines, and debt recovery ethics.
• Technical Literacy: Proficiency in ERP systems and procurement portals for invoice management and account reconciliations.
• Hands-on Approach: Ability to meet individual collection targets while simultaneously managing the team's performance.
  
  

Preferred Skills/expertise

• Familiarity with Creditor Watch or ASIC for assessing debtor risk and business status.
• Background in Root Cause Analysis (RCA) to solve recurring billing or payment issues.
• Experience in the industrial or supply sector (e.g., managing PPSR and asset retrievals).
• Strong ability to build a "solution-oriented" culture through empathy and transparent communication.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/

• Terms & conditions apply