Aprio PH - Office Admin Assistant

NextGenEnergyJobs; Philippines; Hybrid; PHP 279,000 - 357,000; Full time

Job summary

NextGenEnergyJobs is seeking an Office Administrator to support the CPA and advisory team on site in Clark. You will manage the shared inbox, triage requests, and route them to the appropriate owner, ensuring timely responses and proper documentation.

You will maintain office trackers, prepare regular status reports, support audit/compliance records, and assist with logistics, meeting rooms, supplies, and onboarding for visitors and staff. Canva design experience is a plus.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 1–2 years in office administration or shared services.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with ticket handling and service desk concepts.
• Experience designing visuals with Canva.

Responsibilities

• Monitor and manage the office inbox and ticket queue during shift.
• Triage requests by category and route to correct owner.
• Document every request in the ticketing system before action.
• Prepare status summaries and support audit requirements.
• Assist with employee and visitor support and shift handover.

Skills

Attention to detail

Documentation skills

Education

Bachelor's degree in Business Administration

Tools

Canva

SharePoint

Outlook

Excel

Word

PowerPoint

Job description

Work with a nationally ranked CPA and advisory firm that is passionate for what's next.

Responsibilities

• Monitor and manage the Office Administration shared inbox and ticketing queue during the assigned shift, ensuring all requests are acknowledged within the agreed response time.
• Triage incoming requests by category, urgency, location, and owner, and route them to the correct admin, facilities, procurement, or logistics owner.
• Track open requests through to closure, provide requester updates, and elevate aged, urgent, or out of scope items to the Office Administration Lead based on the approved escalation path.
• Ensure every request is documented in the ticketing system before action is taken, with no undocumented or verbal only requests.
• Maintain and update office administration trackers covering requests, supplies, assets, logistics, and other trackers as assigned, within the required cut off.
• Prepare regular status summaries and reports for the Office Administration Lead and support audit and compliance requirements by keeping records complete and retrievable.
• Provide administrative support to the Office Administration team and other business functions, including office logistics, meeting rooms, supplies, and administrative requests.
• Assist with employee and visitor support to ensure a positive office experience, and support shift based office coverage with proper handover to the incoming shift.
• Design simple visuals for office announcements, advisories, signage, and internal campaigns using Canva or similar tools, following Aprio branding standards.
• Perform other administrative duties assigned by the Office Administration Lead.

Requirements

• Work Setup: Onsite in Clark.
• Working Schedule: 12:00 PM to 9:00 PM, Monday to Friday.
• Bachelor's degree in Business Administration, Office Administration, Human Resources, Psychology, or a related field.
• At least 1 to 2 years of experience in office administration, shared services, or a similar role.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, SharePoint, Outlook).
• Strong attention to detail and ability to maintain documentation standards.
• Experience in ticket handling, shared inbox management, or a service desk environment.
• Experience in Canva or other design tools.
• Experience preparing operational reports and maintaining trackers.