Applications Engineer: On-Site Support & Training

Keyence Singapore Pte Ltd; Santo Niño 1st; On-site; PHP 446,000 - 781,000; Full time

Job summary

Keyence Singapore Pte Ltd is seeking a field support engineer to provide expert assistance on product capabilities, specifications, and applications. You will conduct application testing and troubleshoot customer issues with strong communication and problem-solving skills.

The role involves on-site travel to customer sites for setup, adjustment, and post-sales training, with opportunities to improve department efficiency and contribute to project-based improvements.

Qualifications

• Diploma in engineering (Computer or Electrical) required with strong problem-solving ability.
• Strong communication and active listening during customer interactions.
• Ability to analyze complex issues and convert into actionable solutions.

Responsibilities

• Receive inquiries from sales reps and customers about product capabilities, specs, and applications.
• Analyze and troubleshoot customer issues via phone/email and on-site when needed.
• Conduct product application testing for sales reps and customers.
• Travel to customer sites for on-site support including setup and fine-tuning.

Skills

Active listening

Analytical thinking

Problem solving

Organizational skills

Communication skills

Interpersonal skills

Problem analysis

Education

Engineering diploma (Computer/Electrical)

Tools

Logic control

Microsoft Excel

SQL/MySQL

C#

Java

Python

Job description

Keyence Singapore Pte Ltd is seeking a field support engineer to provide expert assistance on product capabilities, specifications, and applications. You will conduct application testing and troubleshoot customer issues with strong communication and problem-solving skills.

The role involves on-site travel to customer sites for setup, adjustment, and post-sales training, with opportunities to improve department efficiency and contribute to project-based improvements.