Service Engineer: Field Tech, On-Site Support & Training

Ideals Recruitment Pte Ltd; Santo Niño 1st; On-site; PHP 1,052,000 - 1,753,000; Full time

Benefits offered by this job

Excellent welfare and benefits

Career advancement

Job summary

Ideals Recruitment Pte Ltd seeks a technically skilled engineer to handle product inquiries, provide on-site support, and conduct training. The role emphasizes troubleshooting, testing, documentation, and collaboration with Sales for on-site presentations.

Diploma in Engineering preferred and strong communication plus problem-solving abilities are required. Fresh graduates welcome; based in Kallang Central, Singapore, with welfare and career advancement opportunities.

Qualifications

• Diploma or above in Engineering, preferably Computer, Electrical, Electronics, or related disciplines.
• Strong problem-solving and analytical skills.
• Good communication and active listening skills.
• Able to organize and prioritize tasks effectively.
• Able to explain technical information in a simple and clear manner.
• Customer-oriented with good interpersonal skills.
• Familiar with logic control and Microsoft Excel.
• Knowledge of communication protocols such as Serial, Modbus TCP, Ethernet, EIP, etc.
• Familiar with HMI programming.

Responsibilities

• Handle enquiries from sales representatives and customers regarding product capabilities, specifications, and applications.
• Troubleshoot customer issues via phone, email, and on-site.
• Conduct product application testing and troubleshooting.
• Provide on-site support including system setup, adjustment, and fine-tuning.
• Conduct post-sales application training for customers.
• Prepare and update training manuals and technical documentation.
• Assist Sales with on-site product presentations when required.
• Identify opportunities to improve department efficiency and support improvement projects.
• Follow company policies, procedures, and safety requirements.
• Perform other duties or projects as assigned.

Skills

Problem solving

Communication skills

Task organization

Clear technical explanations

Customer orientation

Logic control

Excel

Communication protocols

HMI programming

Education

Engineering diploma

Tools

Microsoft Excel

HMI programming tools

Job description

Ideals Recruitment Pte Ltd seeks a technically skilled engineer to handle product inquiries, provide on-site support, and conduct training. The role emphasizes troubleshooting, testing, documentation, and collaboration with Sales for on-site presentations.

Diploma in Engineering preferred and strong communication plus problem-solving abilities are required. Fresh graduates welcome; based in Kallang Central, Singapore, with welfare and career advancement opportunities.