ServiceNow Developer

Confidential Careers; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Confidential Careers is seeking an experienced ServiceNow Developer in Metro Manila to design, implement, and customize ServiceNow modules (ITSM, CSM) with external integrations via REST APIs. You will optimize IT service workflows and contribute to knowledge management and documentation throughout deployment cycles.

The ideal candidate has 6–8 years of hands-on experience with ITSM/CSM, API integration, and a background in training and UAT, enabling smooth rollouts and user adoption across the

Qualifications

• 6–8 years of hands-on ServiceNow experience.
• Strong understanding of ITSM and CSM modules.
• Proven API integration with external systems.
• Exposure to AI features like Now Assist.
• Experience in change and incident management processes.
• Ability to train users and participate in UAT/deployments.

Responsibilities

• Design, implement, and customize ServiceNow modules (ITSM, CSM) and integrations.
• Streamline IT service management workflows to boost efficiency.
• Build and maintain knowledge bases aligned with ITIL practices.
• Prepare design, program, and user documentation for deployment.
• Customize and configure using UI Policies, Client Scripts, Business Rules, and Workflows.

Skills

ServiceNow Development

ITSM

CSM

API Integration

Now Assist AI

Change Management

Incident Management

User Training

Job description

• ServiceNow Development: Design, implement, and customize ServiceNow modules including ITSM, CSM, and integrations with third-party tools using REST APIs.
• Process Optimization: Streamline IT service management workflows and enhance operational efficiency through tailored ServiceNow solutions.
• Knowledge Management: Build and maintain knowledge bases aligned with ITIL best practices. Collaborate with SMEs to curate content that reduces ticket volume and boosts self-service adoption.
• Technical Documentation: Prepare design-level, program-level, and user-level documentation to support development and deployment.
• Customization & Configuration: Utilize scripting (UI Policy, Client Script, UI Actions, Business Rules, Scheduled Jobs) and workflow tools to implement and maintain ServiceNow functionalities

Skills & Expertise

• Experience: 6 – 8 years of experience
• ITSM & CSM Modules: Deep understanding of IT Service Management and Customer Service Management within ServiceNow.
• Integration Experience: Proven ability to integrate ServiceNow with external systems using APIs.
• AI Use Cases: Exposure to AI-driven enhancements like Now Assist.
• Change & Incident Management: End-to-end handling of change requests, incident resolution, and knowledge management.
• Training & UAT: Conduct user training and participate in User Acceptance Testing and deployment cycles.