Application Support Specialist: Problem Solver

Kroll; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

Kroll Philippines is seeking an Application Support Analyst to combine tech curiosity with customer focus. You will diagnose issues, communicate technical solutions, and help deliver a superior support experience.

You’ll work across customer support and development workstreams, learning Resolver platforms, improving knowledge bases, and supporting complex enterprise software configurations.

Qualifications

• Post-secondary education or equivalent experience.
• Passionate about tech and how tech solves business problems.
• Stellar verbal & written communications are a must.
• Experience supporting complex and highly configurable enterprise software applications.

Responsibilities

• Responds to incoming customer support questions with diagnosis and troubleshooting.
• Documents interactions and prepares data for future reference.
• Communicates solutions clearly to customers and team members.

Skills

Tech enthusiasm

Excellent communication

Enterprise software experience

Education

Post-secondary education or equivalent experience

Job description

Kroll Philippines is seeking an Application Support Analyst to combine tech curiosity with customer focus. You will diagnose issues, communicate technical solutions, and help deliver a superior support experience.

You’ll work across customer support and development workstreams, learning Resolver platforms, improving knowledge bases, and supporting complex enterprise software configurations.