Application Support Engineer

Accenture in the Philippines; Cebu City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Accenture in the Philippines is seeking an Application Support Engineer to identify and resolve issues across multiple components of critical business systems, providing dynamic services to keep operations running smoothly.

Based in our Cebu office, you will collaborate with cross-functional teams, follow established procedures to ensure timely resolutions, contribute to new process improvements, and maintain accurate documentation for future reference.

Qualifications

• 1 year of experience in Program Project Management.
• Strong educational background in Software Engineering or related field.
• Based at Cebu office.

Responsibilities

• Provide technical support to resolve issues within multiple components of critical business systems.
• Collaborate with cross-functional teams to identify and solve complex technical issues.
• Ensure timely resolution of issues by following established procedures and protocols.
• Contribute to the development and implementation of new processes and procedures to improve system performance.
• Maintain accurate documentation of issues and resolutions for future reference.

Skills

Program management

Troubleshooting

Cross-functional collaboration

Technical documentation

Business requirements analysis

Communication skills

Education

Software Engineering or related field

Job description

Overview

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary

As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic services and acting as a software detective to ensure smooth functioning of the systems.

Roles & Responsibilities

• Provide technical support to resolve issues within multiple components of critical business systems.
• Collaborate with cross-functional teams to identify and solve complex technical issues.
• Ensure timely resolution of issues by following established procedures and protocols.
• Contribute to the development and implementation of new processes and procedures to improve system performance.
• Maintain accurate documentation of issues and resolutions for future reference.

Professional & Technical Skills

• Required Skill: Strong program and project management skills.
• Experience in technical documentation and program control services.
• Knowledge of business requirements analysis.
• Experience in troubleshooting and resolving technical issues.
• Ability to work collaboratively with cross-functional teams.
• Excellent communication and interpersonal skills.

Additional Information

• The candidate should have 1 year of experience in Program Project Management.
• The ideal candidate will possess a strong educational background in Software Engineering or a related field.
• This position is based at our Cebu office.
• Minimum 1 year(s) of experience is required.