Application Support Engineer

Jobtailor; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Jobtailor is seeking a Level 2 Support engineer in Manila to provide excellent technical support and customer service. You will coordinate with engineering and QA teams to resolve application issues, monitor systems, and document root causes.

The role requires knowledge of IIS, SQL Server, Azure, and C# basics, with strong communication, attention to detail, and the ability to multitask in a fast-growing environment. Onsite five days a week during probation is expected.

Qualifications

• Degree in Computer Science or Software Engineering.
• Strong problem solving and communication skills.
• Experience with Azure cloud services and HTTP tools like Postman.
• Ability to learn employer-specific software quickly.

Responsibilities

• Provide excellent Level 2 technical support and customer service.
• Coordinate with support and development teams to resolve issues.
• Design and maintain expertise in application processes and systems.
• Administer and resolve application issues, provide updates and RCA.
• Monitor alerts and provide proactive services.
• Maintain relationships with engineering and customer support.
• Organize small- to medium-sized projects under Software Engineers.
• Assist with processes under Software Engineer guidance.
• Perform root-cause assessment and debug server-domain issues.
• Coordinate with test department on releases and deployments.
• Document issues and solutions; manage production systems.
• Prepare reports on problems and recommend optimizations.
• Identify and resolve medium to high complexity issues.

Skills

Microsoft IIS

SQL Server

Azure Cloud

Postman

C# programming

Communication skills

Problem solving

Attention to detail

Multitasking

Education

Degree in Computer Science

Degree in Software Engineering

Tools

Azure DevOps

SQL Server Management Studio

Microsoft IIS Manager

Job description

• Provide excellent technical support and customer service as part of Level 2 support
• Coordinate with support and development teams to resolve application and system issues
• Design and maintain expertise in application processes and company-related systems
• Administer and resolve application issues, provide updates, and perform root cause analysis
• Monitor application and system alerts and provide proactive services
• Maintain professional relationships with engineering and customer support counterparts
• Organize and implement small- to medium-sized projects under the guidance of Software Engineers
• Assist with processes under Software Engineer guidance
• Perform root-cause assessment and debug server-domain issues and application availability problems
• Coordinate with the test department on releases and deployments across environments and production
• Document issues and solutions
• Manage production systems and recommend performance optimizations and problem solutions
• Prepare reports on problems
• Identify and resolve issues ranging from medium to high complexity

Requirements

• Knowledge of Microsoft IIS
• Knowledge of Microsoft SQL Server database technologies
• Working knowledge of IT hardware and software
• Ability to learn and master employer-specific software
• Complex problem-solving skills
• Written and verbal communication skills
• Customer-focused with excellent written, verbal communication, and reporting skills
• Demonstrable ability to learn technical information, processes, and applications quickly
• Excellent attention to detail and ability to multitask effectively within a fast-growing organization
• Demonstrated flexibility and proactive approach to problem-solving
• Experience with Azure cloud infrastructure
• Experience using Postman to create and save simple and complex HTTP/S requests
• Degree-level qualification in a technical discipline such as Computer Science or Software Engineering
• Basic knowledge of programming concepts, preferably C#
• Experience building effective relationships with development teams and clients
• New hires must work onsite five days a week during the six-month probation period

Core Competencies

Demonstrates expertise in providing Level 2 technical support and customer service, with a strong focus on problem-solving, application management, and effective communication. Proficient in coordinating with development teams and managing production systems to optimize performance and resolve complex issues.

Highest-signal resume keywords

• Microsoft IIS
• Microsoft SQL Server
• Azure Cloud Infrastructure
• Postman
• C# Programming

Hard Skills

• Technical Support
• Root Cause Analysis
• Application Management
• Problem-Solving
• System Monitoring
• Documentation
• Performance Optimization
• Project Coordination
• Debugging
• IT Hardware and Software Knowledge

Soft Skills

• Customer-Focused
• Written Communication
• Verbal Communication
• Attention to Detail
• Multitasking

Certifications & Qualifications

• Degree in Computer Science
• Degree in Software Engineering

Industry Keywords

• Application Processes
• System Issues
• Production Systems
• Engineering Collaboration
• Client Relationship Management