Application Support Analyst | 15K SIGN-ON BONUS | Onsite | Arcovia, Pasig City

CYBALINK SOLUTIONS, INC.; Pasig; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Annual bonus

Comprehensive HMO + 1 dependent

30 days leave with cash conversion

Career growth programs

Team culture and events

Tenure milestone gifts

2 days weekly rest

Job summary

Cybalink Solutions in Pasig City seeks an experienced Application Support Analyst to provide Level 2 support for enterprise applications. You will investigate issues across application, integration, and data layers, manage tickets, configure workflows, and assist with releases and testing.

The role requires strong English communication with Australian stakeholders, a Bachelor's in IT/CS, 3+ years of experience, and familiarity with ITSM/ITIL practices. The position is full-time in Arcovia, Brgy.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field with 3+ years of application support experience in a medium to large organization.
• Experience supporting enterprise applications including configuration, workflows, master data, reporting, user access, and permissions.
• Strong troubleshooting across application, integration, and data layers with practical SQL knowledge.
• Experience with APIs, interfaces, batch processes, file transfers, patches, upgrades, releases, and testing.
• Familiarity with ITSM processes; ITIL certification or equivalent experience preferred.
• Experience with ERP, finance, project controls, maintenance, HR, or payroll applications advantageous.
• Exposure to Power BI, SSRS, Microsoft SQL Server, or Azure technologies desirable.
• Strong English communication, ownership, and ability to work with Australian stakeholders.

Responsibilities

• Provide Level 2 support for application incidents and service requests escalated by the Service Desk.
• Investigate and resolve issues across application, integration, and data layers.
• Manage assigned tickets through to resolution within agreed service levels.
• Configure applications and maintain workflows, master data, reference data, and standard reports.
• Administer user accounts, roles, and permissions following approved security procedures.
• Support joiner, mover, and leaver processes and user-access reviews.
• Monitor APIs, system interfaces, batch processes, scheduled jobs, and file transfers.
• Use SQL to investigate data issues, validate information, and perform controlled data corrections.
• Support application patches, upgrades, releases, regression testing, and user acceptance testing.
• Maintain runbooks, support documentation, and knowledge-base articles.
• Contribute to root-cause analysis, automation, security remediation, and process improvements.
• Communicate ticket progress, risks, and technical issues clearly to stakeholders.

Skills

SQL

Ownership

English communication

Power BI

Education

Bachelor's degree in IT/CS

Tools

Azure

Job description

Role Overview:

We are looking for an experienced Application Support Analyst to provide Level 2 support for enterprise business applications. The ideal candidate will investigate and resolve application, integration, and data-related issues; manage user access and system configurations; and support releases, testing, and continuous improvement. This role requires strong ownership of assigned tickets and confident communication with Australian stakeholders.

Why You’ll Love Working With Us

• Annual Bonus and Salary Reviews

• Comprehensive HMO + 1 free dependent

• 30 days paid leave (vacation, sick and wellness) -with cash conversion

• Real growth —workshops, training and clear career pathways

• Great culture —team events, employee fairs, and monthly games with exciting prizes

• Tenure rewards —milestone gifts at 1, 5 and 10 years

• 2 days weekly rest for a better work-life balance

Responsibilities:

• Provide Level 2 support for application incidents and service requests escalated by the Service Desk.

• Investigate and resolve issues across application, integration, and data layers.

• Manage assigned tickets through to resolution within agreed service levels.

• Configure applications and maintain workflows, master data, reference data, and standard reports.

• Administer user accounts, roles, and permissions following approved security procedures.

• Support joiner, mover, and leaver processes and user-access reviews.

• Monitor APIs, system interfaces, batch processes, scheduled jobs, and file transfers.

• Use SQL to investigate data issues, validate information, and perform controlled data corrections.

• Support application patches, upgrades, releases, regression testing, and user acceptance testing.

• Maintain runbooks, support documentation, and knowledge-base articles.

• Contribute to root-cause analysis, automation, security remediation, and process improvements.

• Communicate ticket progress, risks, and technical issues clearly to stakeholders.

What We’re Looking For:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, with at least 3 years of application support experience in a medium to large organisation.

• Experience supporting enterprise applications, including configuration, workflows, master data, reporting, user access, and permissions.

• Strong troubleshooting skills across application, integration, and data layers, with practical SQL knowledge.

• Experience supporting APIs, interfaces, batch processes, scheduled jobs, file transfers, patches, upgrades, releases, and testing.

• Familiarity with ITSM incident, request, problem, and change-management processes; ITIL certification or equivalent experience is preferred.

• Experience with ERP, finance, project controls, maintenance, HR, or payroll applications is advantageous.

• Exposure to Power BI, SSRS, Microsoft SQL Server, or Azure technologies is desirable.

• Strong English communication, ownership, and ability to work with Australian stakeholders.

• Willing towork full-time in the office located at Arcovia, Brgy. Ugong, Pasig City(Monday-Friday, morning shift).

About Cybalink Solutions:

Cybalink Solutionsis an Australian-owned outsourcing partner providing world-class operational support to the construction, engineering, and resources industries. We value our people as much as our clients, offering a dynamic, fun, and team-focused workplace with genuine long-term careers. If this sounds like you, and grow your career with a team that backs you.