Application Engineer

A.R.M. Resources, Inc.; Makati; On-site; Full time

Job summary

A leading engineering firm in Makati is seeking a full-time support specialist to troubleshoot customer issues and collaborate with technical teams. A Bachelor's degree in Engineering is required, and candidates with or without experience are welcome. The role involves training delivery and the creation of technical resources.

Qualifications

• Graduate with a degree in Engineering required.
• Candidates can have or lack experience.

Responsibilities

• Analyze and troubleshoot customer issues via phone/email and on-site support.
• Collaborate with sales and technical teams to identify requirements.
• Develop and deliver training on products and applications.
• Create technical guides to enhance the sales team's knowledge.

Skills

Customer issue analysis

Technical collaboration

Training delivery

Stakeholder management

Education

Bachelor of Science in Engineering

Job description

Overview

On-site - Makati. Full-time position. No experience required. Bachelor degree required.

Job Description

• Analyze and troubleshoot customers' issues via phone/email and site support
• Understand and analyze customer requirements concerning product/solution capabilities and specifications within the product categories mentioned above
• With guidance and supervisory, this role will collaborate with both sales, channel and other technical team members and end-customers to identify technical requirements, design and develop applications/solutions that effectively accomplish customers' needs and objectives
• Plan, provide and deliver training on existing and new products/applications
• Able to work with different stakeholders which includes but is not limited to customers, partners, salespeople, engineers
• Develop, update and disseminate technical guides and tips to increase the knowledge and skill level of the sales team via company intranet and/or electronic newsletter
• Evaluate new products, develop/modify new product training kit and training material
• Support sales representatives with on-site demonstration and programming for customers as needed
• Graduate of Bachelor of Science in Engineering
• with or without experience

Qualifications

• Graduate of Bachelor of Science in Engineering
• with or without experience

Working Location

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