Appliance & Device Tech Support Specialist

Yngen Datacom Corp.; San Pedro; On-site; PHP 167,000 - 279,000; Full time

Job summary

Yngen Datacom Corp. seeks a skilled Technical Support Representative to assist customers with troubleshooting and resolving issues related to home appliances and electronic devices.

The role demands strong communication skills and a customer-first approach to deliver reliable support. You will handle inquiries via phone, chat, or email, diagnose technical issues, and guide customers through step-by-step solutions including product setup, warranty details, and repair assistance.

Qualifications

• Experience in BPO technical support or appliance-related accounts or Telco is a must.
• Strong verbal and written communication skills.
• Good problem-solving and multitasking abilities.
• Willing to work on shifting schedules, weekends, and holidays if needed.

Responsibilities

• Handle inbound and outbound customer inquiries regarding appliances and electronic products.
• Diagnose and troubleshoot technical issues over phone, chat, or email.
• Guide customers through step-by-step solutions and product setup.
• Provide product information, warranty details, and repair assistance.
• Escalate complex concerns to higher-level technical teams when necessary.
• Document customer interactions and resolutions accurately in the system.
• Ensure customer satisfaction by delivering professional and timely support.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Job description

Yngen Datacom Corp. seeks a skilled Technical Support Representative to assist customers with troubleshooting and resolving issues related to home appliances and electronic devices.

The role demands strong communication skills and a customer-first approach to deliver reliable support. You will handle inquiries via phone, chat, or email, diagnose technical issues, and guide customers through step-by-step solutions including product setup, warranty details, and repair assistance.