Apple Support Team Lead — Onsite (Bridgetowne)

EPSILON GROUP SERVICES INC.; Quezon City; On-site; PHP 502,000 - 558,000; Full time

Job summary

EPSILON GROUP SERVICES INC. in Bridgetowne, Quezon City is seeking an Apple Team Leader to guide a customer support team handling Apple-related inquiries. This onsite role focuses on coaching, monitoring performance, and ensuring service targets are met.

You should have 2–3 years of team-leader experience, experience with Apple, iOS, or Mac accounts, and strong people management skills. Start ASAP and contribute to a high-performing, customer-focused operation.

Qualifications

• 2–3 years of team-leader experience.
• Experience handling Apple, iOS, or Mac accounts.
• Strong background in customer service or technical support.
• Experience managing team performance and daily operations.
• Good communication and people management skills.
• Willing to work onsite in Bridgetowne, Quezon City.
• Available to start ASAP.

Responsibilities

• Lead and support a team handling Apple-related customer or technical support concerns. Monitor team performance, provide coaching, and help ensure service and operational targets are met.

Skills

Team Leadership

Apple Accounts

Customer Service

People Management

Communication

Coaching

Job description

EPSILON GROUP SERVICES INC. in Bridgetowne, Quezon City is seeking an Apple Team Leader to guide a customer support team handling Apple-related inquiries. This onsite role focuses on coaching, monitoring performance, and ensuring service targets are met.

You should have 2–3 years of team-leader experience, experience with Apple, iOS, or Mac accounts, and strong people management skills. Start ASAP and contribute to a high-performing, customer-focused operation.