API Support Team Lead — Troubleshooting Excellence

JPMorgan Chase & Co.

Manila

On-site

PHP 600,000 - 1,000,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

JPMorgan Chase & Co. seeks a Technology Support Team Leader for its API support team in Manila. You will lead day-to-day inquiries, guide investigations, and partner with internal teams to ensure timely resolution and strong client outcomes.

The role emphasizes operational excellence and proactive service delivery. Responsibilities include overseeing inquiry management, coordinating with business and technology partners, and ensuring adherence to policies while maintaining high client

Qualifications

3 years of customer service or call center experience.
2 years of technical support experience.
Fluency in English, Portuguese, and Spanish with strong communication skills.
Strong analytical and problem-solving abilities with attention to detail.

Responsibilities

Manage inquiries from clients and internal partners via phone, email, and internal case transfers.
Advocate for client needs while coordinating with business and technology partners.
Escalate critical requests promptly and follow through to resolution.
Troubleshoot connectivity issues, processing failures, and transaction inquiries.
Communicate with clients and partners to address processing errors and platform changes.
Monitor queues to identify issues and communicate during incidents or outages.