API Support Team Lead: Fast-Paced Tech Ops

JP Morgan Chase; Metro Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

JPMorganChase in Manila is seeking a Technology Support Team Leader for its API support team. You will lead day-to-day inquiry management, guide investigations into connectivity and processing issues, and partner with internal teams to drive timely resolution and strong client outcomes.

This role emphasizes hands-on problem solving, cross-functional collaboration, and a culture of operational excellence and continuous improvement.

Qualifications

• 3 years of customer service or call centre experience.
• 2 years of technical support experience.
• Fluency in English, Portuguese, and Spanish, with strong oral and written communication skills.

Responsibilities

• Manage inquiries via phone, email, and internal transfers.
• Coordinate with internal partners to resolve issues.
• Escalate urgent requests and ensure timely resolution.
• Troubleshoot connectivity issues and processing failures.
• Communicate with clients about processing errors and platform changes.
• Monitor queues and incidents to support proactive communications.

Skills

Multiple workstreams

Analytical thinking

Communication (English, Portuguese,-Sp

Job description

JPMorganChase in Manila is seeking a Technology Support Team Leader for its API support team. You will lead day-to-day inquiry management, guide investigations into connectivity and processing issues, and partner with internal teams to drive timely resolution and strong client outcomes.

This role emphasizes hands-on problem solving, cross-functional collaboration, and a culture of operational excellence and continuous improvement.