APAC Education Success & Growth Partner

Instructure; Manila; Hybrid; PHP 700,000 - 1,200,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning resources

Recognition program

Inclusive culture

Job summary

Instructure is seeking a Customer Success Manager to own the customer relationship across a portfolio of education customers in Asia, helping them realise measurable value from the Instructure ecosystem, achieve strategic goals, and build a foundation for long-term success.

You will take a consultative, proactive approach: understanding priorities, creating structured success plans, driving renewal readiness, and recognising opportunities for growth.

Qualifications

• 2–4+ years in Customer Success, Account Management or SaaS roles in Education tech.
• Fluent written and spoken English; additional APAC languages desirable.
• Strong customer empathy, ownership and accountability with proactive mindset.

Responsibilities

• Own customer relationships across Asia and drive outcomes.
• Build strategic relationships with stakeholders and executives.
• Translate customer priorities into measurable success plans.
• Drive adoption and value realisation across Instructure products.
• Manage renewal readiness, identify risks, and surface expansion opportunities.
• Collaborate with Sales, Renewals, Support, Product and Engineering to resolve challenges.

Skills

Empathy

Ownership

Commercial awareness

Stakeholder management

Strategic thinking

English communication

Education technology

CRM tools

Project management

Tools

CRM tools

Project management tools

Job description

Instructure is seeking a Customer Success Manager to own the customer relationship across a portfolio of education customers in Asia, helping them realise measurable value from the Instructure ecosystem, achieve strategic goals, and build a foundation for long-term success.

You will take a consultative, proactive approach: understanding priorities, creating structured success plans, driving renewal readiness, and recognising opportunities for growth.