Customer Success Engineer - Proactive Adoption & ROI (ANZ)

AvePoint; Cebu City; On-site; PHP 3,869,000 - 5,589,000; Full time

Job summary

AvePoint seeks a proactive Customer Success Engineer to support long-tail customers across Australia and New Zealand. You will drive product adoption via proactive outreach, deliver light training, and promote customer value throughout the journey.

You will build trusted relationships and advocate customer needs within AvePoint. You will work with the Customer Success team to execute digital engagement programs and ensure high satisfaction, retention, and expansion opportunities, while

Qualifications

• 5+ years in technical software support or help desk roles, or 2+ years in customer success
• Strong customer satisfaction and quality customer service
• Excellent written and verbal communication skills, including presenting and organising information effectively
• Confidence and capability in outbound calling and email-based engagement
• Solid understanding of Microsoft 365 (SharePoint, Teams, OneDrive), including components and configurations
• Competency in end-to-end functionality testing
• Ability to gather and analyse customer requirements to understand business objectives
• High accountability, urgency, and proactive engagement style
• Creative problem-solving and a forward-thinking mindset
• Ability to work independently and collaborate effectively within a global team
• Eagerness to learn and adapt in a fast-paced environment

Responsibilities

• Drive proactive customer outreach to support technical adoption
• Conduct use-case discussions, product health checks, and lightweight product training
• Communicate new product features and ensure customers maximize ROI
• Collaborate with the Customer Success team to execute digital engagement programs and initiatives
• Act as the customer’s voice within AvePoint, advocating for their requirements and influencing improvements across product and process
• Support retention, expansion, and overall customer satisfaction

Job description

AvePoint seeks a proactive Customer Success Engineer to support long-tail customers across Australia and New Zealand. You will drive product adoption via proactive outreach, deliver light training, and promote customer value throughout the journey.

You will build trusted relationships and advocate customer needs within AvePoint. You will work with the Customer Success team to execute digital engagement programs and ensure high satisfaction, retention, and expansion opportunities, while