APAC Claims Ops Lead — Transformation & Copilot

Aon; Philippines; Hybrid; PHP 1,000,000 - 1,700,000; Full time

Job summary

Aon is seeking a proactive APAC Claims Operations Manager to drive operational excellence and transform claims capabilities across the region. This role sits at the intersection of operations, technology, data and change management, collaborating with Country Claims Leaders and Global Claims Operations.

You will shape and roll out Aon Claims Copilot across APAC, strengthen the target operating model, and elevate service quality for clients.

Qualifications

• 8 to 12 years of experience in claims operations, insurance/broking operations, or related roles; ideally with regional APAC exposure.
• Experience supporting or leading deployment of technology platforms or digital tools in an operational environment; exposure to AI-enabled or decision-support tools is an advantage.
• Strong understanding of operational risk, controls, regulatory and audit requirements within insurance or broking claims.
• Demonstrated ability to interpret operational data, identify trends, and translate insights into practical actions and recommendations.
• Excellent stakeholder management and influencing skills, with experience engaging senior leaders and cross-functional teams across countries.

Responsibilities

• Support and strengthen industry-leading Claims teams across APAC by driving operational excellence and consistency in line with the target claims operating model.
• Partner with Country Claims Leaders, Operations Leaders, Global Claims Operations and other key stakeholders to enhance efficiency and deliver high-quality, timely claims services across the region.
• Lead and coordinate the deployment and adoption of Aon Claims Copilot across APAC markets, including planning, piloting, rollout, and post-implementation review.
• Act as a key change agent for claims transformation initiatives, ensuring colleagues understand the purpose, benefits, and expected outcomes of process and technology changes.
• Implement and maintain standard operating procedures, controls and workflows to support consistent delivery of claims operational standards and best practices.
• Champion data quality and governance in APAC Claims, ensuring adherence to global data standards and improving the accuracy, completeness, and timeliness of claims data.
• Develop and use dashboards and reports to monitor key operational metrics and provide actionable insights to leadership.
• Coordinate with local markets to support regulatory, risk and audit requirements, including preparation for internal/external reviews and timely follow-up on findings.
• Facilitate regular forums, workshops and working groups to share best practices, align on priorities, and embed continuous improvement across APAC Claims Operations.
• Gather and synthesize feedback from users and stakeholders on Aon Claims Copilot and other operational initiatives to inform enhancements and future roadmap.
• Clearly convey, at all levels of the organization, the value and impact that Aon Claims Copilot and operational excellence bring to client and colleague experience.

Skills

Stakeholder management

Operations management

Change management

Data analysis

Process improvement

Leadership

Cross-cultural communication

APAC regional experience

Project management

Job description

Aon is seeking a proactive APAC Claims Operations Manager to drive operational excellence and transform claims capabilities across the region. This role sits at the intersection of operations, technology, data and change management, collaborating with Country Claims Leaders and Global Claims Operations.

You will shape and roll out Aon Claims Copilot across APAC, strengthen the target operating model, and elevate service quality for clients.