Analytics & Reporting Team Lead

TeleTech Holdings, Inc.; Philippines; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Professional development opportunities

Job summary

TeleTech Holdings, Inc. is seeking an experienced professional to oversee daily reporting and analytics operations. You will manage a team, ensure timely delivery of business-critical reports, and support stakeholders by translating reporting needs into actionable insights.

The ideal candidate possesses 3+ years of experience in reporting/analytics, preferably within a BPO setting, along with strong proficiency in tools like Microsoft Fabric, Looker, and Power BI. A supportive environment focused on career development awaits you.

Qualifications

• 3+ years of experience in Reporting and Analytics, preferably in BPO.
• Experience managing a team or projects.
• Excellent communication skills both written and verbal.

Responsibilities

• Oversee daily operations of reporting and analytics.
• Manage administrative tasks including team meetings and timecard corrections.
• Provide coaching sessions and support to the team.
• Partner with stakeholders to understand reporting needs.

Skills

Microsoft Fabric

Looker

Power BI

Data visualization skills

Advanced Excel

Power Query

Tools

SQL

Job description

TeleTech Holdings, Inc. is seeking an experienced professional to oversee daily reporting and analytics operations. You will manage a team, ensure timely delivery of business-critical reports, and support stakeholders by translating reporting needs into actionable insights.

The ideal candidate possesses 3+ years of experience in reporting/analytics, preferably within a BPO setting, along with strong proficiency in tools like Microsoft Fabric, Looker, and Power BI. A supportive environment focused on career development awaits you.