Analytics Operations Lead | Hybrid, Data & CX

Schneider Electric; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Schneider Electric is seeking an Analytics Operations Manager for our Philippines Hub. You will oversee onboarding, development, tactical management, and strategic direction to improve customer satisfaction by delivering high-quality service remotely.

You will coach a team, design projects, and manage headcount while driving KPI improvements and stakeholder communications across cross-functional teams. This role requires strong analytics, BI skills, and a data-driven mindset.

Qualifications

• 5+ years of experience in Data Management and analytics.
• Concrete experience with data-driven organizations.
• Proven ability to translate data into actionable insights.
• Strong relationship management and cross-functional collaboration.

Responsibilities

• Coach and develop existing team members.
• Lead team design and project management at the unit level.
• Manage headcount, promotions pace, and recruitment.
• Identify goals and drive process improvements.
• Handle customer escalations and stakeholder updates.

Skills

Data management

Analytics

Cross-functional collaboration

Problem solving

Strategic thinking

Data storytelling

BI dashboards

Communication

Education

Bachelor’s degree in Economics, Business Admin, Engineering, IT or related field

Tools

Tableau

Other BI tools

Microsoft Office 365 (Word, PowerPoint, Outlook)

Job description

Schneider Electric is seeking an Analytics Operations Manager for our Philippines Hub. You will oversee onboarding, development, tactical management, and strategic direction to improve customer satisfaction by delivering high-quality service remotely.

You will coach a team, design projects, and manage headcount while driving KPI improvements and stakeholder communications across cross-functional teams. This role requires strong analytics, BI skills, and a data-driven mindset.