Global Analytics Insights Lead - Drive Data-Driven Impact

Concentrix; Makati; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Concentrix is seeking a Manager, Global Analytic Insights to lead a small analytics team and drive data-driven initiatives in Makati. You will oversee projects, deliver high-impact insights, and present recommendations to clients and leadership, shaping call center performance improvements.

The role emphasizes leadership, advanced analytics, and cross-functional collaboration within a fast-paced, tech-powered environment.

Qualifications

• Bachelor’s degree and 7+ years in analytics or related field.
• Progressive management experience with teams.
• Strong data analysis and ability to turn insights into business actions.
• Experience with call center analytics is a plus.

Responsibilities

• Oversees analytic projects and performance improvement for large accounts.
• Leads Analysts/Consultants to deliver high-quality analysis and recommendations.
• Conducts descriptive and statistical analyses and documents processes.
• Leads client presentations of insights and action plans.

Skills

Leadership

Data analysis

Project management

Call center analytics

Statistical methods

Python

R

Microsoft Excel

Education

Bachelor's degree in related field

Tools

Python

R

Microsoft Excel

Job description

Concentrix is seeking a Manager, Global Analytic Insights to lead a small analytics team and drive data-driven initiatives in Makati. You will oversee projects, deliver high-impact insights, and present recommendations to clients and leadership, shaping call center performance improvements.

The role emphasizes leadership, advanced analytics, and cross-functional collaboration within a fast-paced, tech-powered environment.