Analytics Operations Manager

Schneider Electric; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Schneider Electric is seeking an Analytics Operations Manager for our Philippines Hub. You will oversee onboarding, development, tactical management, and strategic direction to improve customer satisfaction by delivering high-quality service remotely.

You will coach a team, design projects, and manage headcount while driving KPI improvements and stakeholder communications across cross-functional teams. This role requires strong analytics, BI skills, and a data-driven mindset.

Qualifications

• 5+ years of experience in Data Management and analytics.
• Concrete experience with data-driven organizations.
• Proven ability to translate data into actionable insights.
• Strong relationship management and cross-functional collaboration.

Responsibilities

• Coach and develop existing team members.
• Lead team design and project management at the unit level.
• Manage headcount, promotions pace, and recruitment.
• Identify goals and drive process improvements.
• Handle customer escalations and stakeholder updates.

Skills

Data management

Analytics

Cross-functional collaboration

Problem solving

Strategic thinking

Data storytelling

BI dashboards

Communication

Education

Bachelor’s degree in Economics, Business Admin, Engineering, IT or related field

Tools

Tableau

Other BI tools

Microsoft Office 365 (Word, PowerPoint, Outlook)

Job description

Job Description:

#LI-Hybrid

Schneider Electric is actively recruiting and interviewing for future position of Analytics Operations Manager who will be responsible for the onboarding, development, tactical management and strategic direction for our Philippines Hub Organization. Ultimately, this individual will help drive improvements to Customer Satisfaction by providing a high-quality professional service remotely to customers.

People Management

• Coaching and Developing existing Team Members
• Team level project design and management
• Managing Team headcount promotion pace and quantity
• Implementing and identifying Team Goals
• Identifying process failures and implementing process improvement measures
• Recruiting new Team Members

CSAT, Quality & Process Improvement

• Work with cross functional teams to suggest corrective actions, resolve issues and assist Process and Training Team to redesign processes where necessary.
• Creation, generation & publication of Business and Operations KPIs and related analysis and/or reports.

Stakeholder Management

• Handling customer escalations
• Presentation of Business Updates & Team Capability to new & potential projects
• Service Level Agreement Creation, Implementation, monitoring and Improvements (Business and Shared Services) Management.
• Understand organizational changes and ability to translates what needs to be done in a strategic sequence with alignment to the appropriate stakeholders

Who would be successful?

• You have a passion for Data (Management & Analytics)
• Bachelor’s Degree in Economics, Business Administration, Engineering, Information Technology or a related field
• 5 years experience in the area of Data Management and analytics is preferred
• Concrete experience with working in a data and IT driven organization
• Strong relationship management experience, with prior experience working collaboratively in a cross functional team
• You are ambitious, eager to learn, pragmatic and problem-solving.
• You take responsibility, steer strategy and realizations based on facts and data, managerial courage to ask questions and make decisions
• Experience designing, developing, architecting, and administrating BI dashboard via Tableau
• Experience with other Business Intelligence tools a strong plus
• Demonstrated design thinking proficiency
• You have strong analytical skills and get energy of translating complexity into a clear vision and structure, always looking for ways to improve the status quo
• You focus on delivery through collaboration, ability to bring people together to work towards the same purpose.
• You are easy to work with, excellent organization sensitivity skills, and have a drive to work in a customer care service-wide, international environment.
• You have strong influencing skills and result-driven with persistence and can-do mentality to be able to implement solutions across all units of the organization
• You have outstanding social and communication skills (ability to communicate clearly, effectively and consistently in different contexts and cultures).
• Skilled in communicating complex topics and solutions and open to ideas from others. Experienced to communicate by means of Microsoft Office 365 including Word, PowerPoint, Outlook

Requirements: