Analytics & Insights Lead for Customer Experience

Who Gives A Crap; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare support

Paid leave

Learning and development

Free toilet paper

Job summary

Who Gives A Crap, a purpose-led company with hubs worldwide, seeks an Analytics & Insights Lead in the CX team. You will transform raw customer data and feedback into powerful, actionable insights to support strategic decision-making and guide frontline actions for sustainable growth.

You will champion data integrity, build reliable data frameworks, and coach teams toward continuous improvement, aligning stakeholders around a shared roadmap while leveraging AI tools to speed up insight delivery

Qualifications

• Strategic data storyteller who can translate complex data into actionable narratives.
• Strong leadership with ability to coach others and align stakeholders around a roadmap.
• Experience driving data integrity and continuous improvement in CX reporting.

Responsibilities

• Transform raw customer data and feedback into actionable insights for CX teams.
• Enable cross-functional access to data to support strategic decision-making.
• Drive governance, data quality, and scalable reporting frameworks to guide business decisions.

Skills

Data storytelling

Leadership

Stakeholder alignment

CX analytics

Tools

AI tools

Job description

Who Gives A Crap, a purpose-led company with hubs worldwide, seeks an Analytics & Insights Lead in the CX team. You will transform raw customer data and feedback into powerful, actionable insights to support strategic decision-making and guide frontline actions for sustainable growth.

You will champion data integrity, build reliable data frameworks, and coach teams toward continuous improvement, aligning stakeholders around a shared roadmap while leveraging AI tools to speed up insight delivery