Data Analytics and Insights Team Lead (CX)

Who Gives A Crap; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare support

Paid leave

Learning and development

Free toilet paper

Job summary

Who Gives A Crap, a purpose-led company with hubs worldwide, seeks an Analytics & Insights Lead in the CX team. You will transform raw customer data and feedback into powerful, actionable insights to support strategic decision-making and guide frontline actions for sustainable growth.

You will champion data integrity, build reliable data frameworks, and coach teams toward continuous improvement, aligning stakeholders around a shared roadmap while leveraging AI tools to speed up insight delivery

Qualifications

• Strategic data storyteller who can translate complex data into actionable narratives.
• Strong leadership with ability to coach others and align stakeholders around a roadmap.
• Experience driving data integrity and continuous improvement in CX reporting.

Responsibilities

• Transform raw customer data and feedback into actionable insights for CX teams.
• Enable cross-functional access to data to support strategic decision-making.
• Drive governance, data quality, and scalable reporting frameworks to guide business decisions.

Skills

Data storytelling

Leadership

Stakeholder alignment

CX analytics

Tools

AI tools

Job description

Not all heroes wear capes - but plenty of them use toilet paper

Want to challenge yourself at a purpose-led scale up AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to provide clean water and help build toilets for the billions of people who lack proper access. So far, we've contributed over $18 million AUD (roughly $12.5 million USD) to fund sanitation projects around the globe. Basically, we're really good at doing good.

With hubs in Australia, the Philippines, China, the US, UK and Europe, our amazing team of 200+ work to make the biggest possible impact for people and the planet. Over the next couple of years, we're hoping to increase our annual donation tenfold to get us closer to our dream of everyone in the world having access to clean water and sanitation services.

A bit about the role

Life's messiest moments require the smoothest solutions. As our Analytics & Insights Lead, you will join our Customer Experience (CX) team to transform raw customer data and feedback into powerful, actionable insights. In this role, you will enable CX teams to seamlessly access effective data to support strategic decision-making and influence broader business choices. Your mission is to clear the path for our frontline teams, drive data integrity, and ultimately fuel both customer delight and business growth

If you worked here this past month here are some things you might have been involved in

• Mapping our Data: Partnered cross-functionally to shape our Customer Voice Program, designing strategic data goals and setting measurable targets using historical trends and future growth initiatives.
• Leading the Metrics: Managed the intake process for new data requests and built out robust frameworks to maintain the absolute accuracy and integrity of our team scorecards.
• Scaling with Tech: Evaluated and integrated smart tech/AI tools into our reporting frameworks to speed up insight delivery without compromising on data quality.
• Driving Change Management: Collaborated closely with CX Leads to tie change management success metrics to overall business reporting, ensuring our data genuinely impacts operational excellence.
• Creating a Future-Proof System: Set up governance processes and structured libraries so that past insights are easily searchable, secure, and ready to guide future business strategies.

Let's talk about you

You are a strategic data storyteller and people coach

You don't just look at spreadsheets; you see the human stories behind the metrics. You excel at translating complex data sets into simple, compelling narratives that inspire action across different teams. As a natural leader, you love coaching others, modeling a "work smarter, not harder" high-performance culture, and aligning multiple stakeholders around a unified roadmap.

You're a champion for data integrity and continuous improvement

You bring a highly organized approach to project management, building reliable data frameworks and compliance guardrails that stand the test of time. You thrive on driving a culture of continuous improvement, using evidence-backed recommendations to solve complex tracking puzzles, manage competing priorities, and turn strategic ideas into measurable business value.

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence - us too!

Why should you work with us?

First off, as a certified B Corp™ we work to make a difference every day while maintaining the highest standards of social and environmental impact. With our most recent score of 125.5 we're in very good company with other exceptional B Corps around the world.

We also believe that helping to make the world a better place should be rewarded accordingly - that's why we offer competitive, market informed salaries, meaningful support towards healthcare for our team around the world, generous paid leave, tailored learning and development opportunities, and free toilet paper (yes, you read that right). Our engagement surveys (thanks Culture Amp!) tell us that our team is really proud (95%) to work for Who Gives A Crap and, well, we couldn't be more proud of that.

Have you made it this far?

If you're still reading, we think there's a strong chance you might be our kind of person. Here's the thing, though - research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don't check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger - and the stronger our team, the closer we are to delivering toilets and clean water for all.