Analyst, Business Process Controls and Quality

Dover Business Services; Cebu City; On-site; PHP 335,000 - 469,000; Full time

Job summary

Dover Business Services is a Cebu-based shared services provider delivering assurance and quality control support across DBS sites and initiatives. This role focuses on improving control processes, documenting reviews, and coordinating with the master data management team to ensure policy alignment.

The Analyst will support reviews of master data changes, prepare management reports, and assist in quarterly ERP access reviews and SOD activities, contributing to continuous process improvements.

Qualifications

• Bachelor’s degree as listed; CPA is a plus.
• Minimum 1 year in quality auditing, data management, controls and risk management, or related role, preferably in a shared service.
• Audit background from reputable firms is a plus.
• Proficiency in Microsoft Excel (Pivot tables, VLOOKUP, charts, etc.).
• Strong attention to detail and ability to document and trace changes.

Responsibilities

• Review changes to vendor and customer master data for accuracy.
• Ensure all master data changes are documented and traceable.
• Verify compliance with internal policies, data standards and regulatory requirements.
• Identify inconsistencies and report findings to stakeholders.
• Provide corrective action recommendations and process improvements.
• Collaborate with master data management teams and DBS units to align changes with policies.
• Maintain detailed records of master data reviews and corrective actions.
• Assist in preparing reports and presenting findings to management.
• Support timely ERP access review and annual segregation of duties (SOD) review.
• Contribute to ad hoc projects and initiatives.

Skills

Quality auditing

Data management

Controls & risk management

Analytical thinking

Stakeholder collaboration

Education

Bachelor's degree in Accountancy, Business Management, Business Administration, Information Systems, or related field

CPA is a plus

Tools

Microsoft Excel

Job description

POSITION TITLE: Analyst, Business Process Controls and Quality

REPORTING TO: Team Lead, Business Process Controls and Quality

LOCATION: Cebu, Philippines

Summary Description

Working with an emerging shared services organization, the Analyst, Business Process Controls and Quality is responsible in supporting assurance and consulting engagements across DBS sites, projects and/or initiatives related to the continuous improvement of control processes, execution of control reviews, transition activities and ad hoc activities. This position is based in Cebu, Philippines

Core Responsibilities

• Conduct regular review of changes made to vendor and customer master data to ensure accuracy and appropriateness.
• Verify that all master data modifications are properly documented and traceable.
• Verify that master data changes are compliant with internal policies, data standards, and regulatory requirements.
• Identify inconsistencies, errors, or omissions in the master data and report findings to relevant stakeholders.
• Provide recommendations for corrective actions and process improvements to prevent future discrepancies.
• Collaborate closely with the master data management team, DBS Operating Companies, and relevant stakeholders to ensure that changes are made in alignment with business policies.
• Maintain detailed records and documentation of all master data reviews conducted, including the nature of the findings and corrective actions taken.
• Support in preparing reports and present findings to management as required.
• Support the timely facilitation of requirements and remediation of issues arising from assurance and consulting engagements.
• Support in coordinating with DBS operations in the timely completion of the quarterly access review for ERPs.
• Assist the annual segregation of duties (SOD) review.
• Support in proactively collaborating with DBS Operations in identifying and implementing control process improvement opportunities.
• Other ad hoc and agreed-upon projects and/or initiatives as assigned.

Technical Qualifications

• Bachelor’s degree in Accountancy, Business Management, Business Administration, Information Systems, or related field preferred
• Certified Public Accountant (CPA) is a plus.
• Minimum of one (1) year experience in quality auditing, data management, controls and risk management, or related role preferably in a shared service organization.
• Audit background from reputable audit firms is a plus.
• Proficiency in using Microsoft Excel (Ex: Pivot tables, VLOOKUP, Charts and Graphs etc.).

Desirable Behavioral Competencies

• High level of customer focus.
• Maintain a positive can-do attitude.
• Persistent in ensuring quality of work results.
• Highly inquisitive and can probe issues adequately with a sense of pragmatism.
• Highly organized.
• Adaptable and agile in responding to various situations.
• Self-directed, resourceful and has initiative.
• Collaborative team player
• Can communicate ideas and represent in an articulate, clear, and concise manner.
• Ability to maintain a professional demeanor at all times with suppliers, internal customers, and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook "Personal Conduct of Employees" policies and ISO Quality System Standards

Company Overview

Dover Business Services empowers Operating Company growth by providing best-in-class operations expertise and services to increase capacity, improve controls and reduce operating costs. Throughout its global service centers, DBS leverages technologies managed by process experts to achieve standardization, simplification, and efficiency; and does what is necessary to keep the business running smoothly so the core businesses can focus on what is possible and achieve organic growth and margin expansion. A standard, centralized approach in DBS service offering minimizes risk and supports strategic portfolio management.

Our Talent Value Proposition is to Empower, Engage, and Elevate our workforce through Best-in-class Employee Experience in the whole Talent cycle within DBS. We embody the values of COLLABORATIVE ENTREPRENEURIAL SPIRIT, RESPECTS AND VALUES PEOPLE, WINNING THROUGH CUSTOMERS, HIGH ETHICAL STANDARDS, OPENNESS AND TRUST, and EXPECTATIONS FOR RESULTS. And we continue to blaze the trail in providing insightful solutions for our stakeholders. Our culture of Opportunity and Development, Coaching and Collaboration, Continuous Learning, Recognition and Impact, and Results-driven will help us achieve Our Vision of Becoming the provider of choice for our Operating companies and its customers.We are located in Cebu, Philippines; Suzhou, China; Bucharest, Romania; Bangalore, India; and Cincinnati, Ohio. Our corporate headquarters is in Downers Grove, Illinois.