Manager, Business Process Controls and Quality

Dover Business Services; Cebu City; On-site; PHP 1,400,000 - 2,100,000; Full time

Job summary

Dover Business Services in Cebu, Philippines is seeking a Manager of Business Process Controls and Quality to lead our global controls framework. The role reports to the CFO and drives best practices across DBS operations in multiple countries, coordinating with auditors, regulators, and IT teams.

Lead a team of specialists to refine controls, mitigate risks, and improve service quality, while directing remediation and change management efforts.

Qualifications

• Bachelor’s degree in Accounting, Business Management or related field.
• Strong understanding of US GAAP, Sarbanes-Oxley, COSO framework.
• 12+ years in Finance and/or 2 years in Audit in a multinational setting.

Responsibilities

• Oversee development and refinement of internal controls and policies across DBS processes.
• Lead a team to improve efficiency, manage risk, and integrate controls with operations.
• Conduct risk assessments and address audit findings with corrective actions.
• Develop training materials on compliance and controls.
• Coordinate with auditors during audits and ensure CIC compliance.
• Support IT general controls and ERP/system change initiatives.
• Monitor control performance and report risks to DBS leadership.

Education

Bachelor’s degree in Accounting or Business Management

Tools

ERP systems

IT general controls

Microsoft Office

Job description

POSITION TITLE: MANAGER, BUSINESS PROCESS CONTROLS AND QUALITY

REPORTING TO: CHIEF FINANCIAL OFFICER

LOCATION: Cebu, Philippines

JOB SUMMARY: The Manager of Business Process Controls reports to the Chief Financial Officer and is responsible for establishing strategic initiatives to drive a best-in-class controls environment for global DBS operations located in Cebu Philippines, Suzhou China, Bucharest Romania, Bangalore India, and the US. The Manager must have strong project management skills and the ability to influence a large multi-national organization into best practices. This role coordinates and maintains close working relationships with all DBS teams, local operating companies, US Corporate Controllership, and audit / assurance providers, including PwC, Internal Audit and the Internal Control Center of Excellence (IC COE) team.

Essential Responsibilities

• Oversee the development, implementation, and continuous refinement of internal controls, policies, and work instructions across DBS processes to ensure compliance with industry standards and regulatory requirements.
• Lead a team of specialists to enhance operational efficiencies, mitigate risks, increase quality of service delivery, and ensure that controls are integrated seamlessly with business operations.
• Conduct comprehensive risk assessments and reviews of DBS processes, identifying areas of vulnerability and implementing corrective actions to reduce the number of audit findings.
• Develop training materials to educate DBS employees on compliance requirements, internal controls, and risk management practices, promoting a culture of accountability and continuous improvement.
• Propose innovative solutions to enhance productivity and reduce costs.
• Foster strong relationships with external regulators and auditors, ensuring that the organization meets all compliance requirements and adapts to new regulations proactively.
• Coordinate with and provide support to internal and/or external auditors during local audits of DBS locations and operating companies and ensure compliance with Dover’s Core Internal Controls (CIC).
• Liaison and partner with local DBS IT resources and other financial system owners to ensure that the appropriate IT general controls are in place and designed and operating effectively.
• Monitor and report on the performance of business process controls, providing regular updates to DBS Leadership on key risks, compliance issues, and improvement initiatives.
• Support any new DBS financial system implementations or changes to existing DBS financial systems by ensuring that appropriate change management and other IT general controls are implemented and operate effectively.Support the adoption of technology solutions, such as ERP systems and automation tools, to streamline operations and enhance the effectiveness of business process controls.
• Monitor existing controls environment, and coordinate with DBS process owners to ensure that controls are performed timely and consistently within the frequency and other requirements documented in the local CIC listing.
• Manage and deliver timely remediation for any identified control deficiencies
• Perform strategic ad-hoc projects as needed

Qualifications

• Bachelor’s degree in Accounting, Business Management or related field preferred
• Strong understanding of US GAAP, Sarbanes-Oxley, COSO framework, and leading business practices
• 12+ years relevant experience in Finance and/or 2 years in Audit, either within the Big 4 Audit Firm or in a multi-national organization.
• Prior experience within Risk & Compliance or Internal Control role, finance experience is preferred
• Prior experience with financial systems and assessing and/or implementing related IT controls
• Energetic, self-starter and strong focus on continuous improvement initiatives
• Ability to multi-task and demonstrate strong project management skills
• Strong oral and written communication skills
• Flexibility to adapt to an ever-changing and improving environment
• High level of proficiency in Microsoft Office products Ability to manage multiple teams and workstreams, including offshore resources (e.g. Suzhou, China)

Preferred Qualifications

• Strong executive presence and ability to build and maintain productive working relationships with a variety of stakeholders
• Ability to influence an organization into best practices through change management
• Ability to prioritize and multi-task in a fast-paced environment
• Self-directed, positive and ethical role model who is able to work with minimal supervision
• Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee

Company Overview

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation, a diversified global manufacturer and solutions provider based in Illinois, U.S.A. with annual revenue of over US$8 billion. DBS is accountable for delivering selected transactional services in Finance to the entire organization. With locations in Downers Grove, Illinois; Suzhou, China; Cebu, Philippines; Bucharest, Romania; and Bangalore, India; DBS centers operate across the globe to maximize service to our operating companies. Dover Corporation delivers innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 65 years, our team of over 25,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."