JOB TITLE: AML Regulatory Compliance Associate Manager

Gratitude Philippines; Manila; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Job summary

Gratitude Philippines is seeking an AML Regulatory Compliance Associate Manager to lead a KYC team in an onsite/hybrid setup in Taguig or Cubao, QC. The role focuses on day-to-day regulatory compliance, queue management, and coaching for performance driven by data.

The candidate should have 5–8 years of KYC/AML experience with at least 5 years in leadership, strong knowledge of CDD/EDD, sanctions screening, and risk-based reviews.

Qualifications

• 5-8 years of KYC/AML experience.
• Minimum 5 years of supervisory or people management experience.
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
• Excellent stakeholder management, communication, and leadership skills.

Responsibilities

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics. Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Skills

KYC/AML experience

Supervisory experience

Stakeholder management

Leadership skills

Regulatory compliance

Job description

JOB TITLE: AML Regulatory Compliance Associate Manager

WORK SETUP: Onsite/Hybrid in Taguig or Cubao, Quezon City

WORK SHIFT: Shifting

Salary budget: Confidential (Will be discussed during the job offer)

Headcount: 2

SKILLS AND QUALIFICATIONS:

• 5-8 years of relevant KYC/AML experience.
• Minimum 5 years of supervisory or people management experience.
• Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
• Proven experience leading teams, managing operational KPIs, and ensuring regulatory compliance.
• Excellent stakeholder management, communication, and leadership skills.

RESPONSIBILITIES:

• Manage a team of KYC analysts; own pod-level SLA, quality, productivity, and adherence metrics.Allocate work, manage queues, and rebalance capacity to meet daily and weekly volume commitments.
• Conduct first-line review and approval of complex or high-risk cases requiring TL sign-off.
• Run daily huddles and weekly 1:1s; deliver coaching anchored in scorecard data and QC feedback.
• Drive analyst ramp-up; track performance tiers and intervene early on at-risk performers.
• Partner with QC to close the loop on defect trends — coaching, retraining, or escalation to SOP owners.
• Own attendance, shrinkage, and adherence; document capacity issues and protect team metrics with a defensible paper trail.
• Manage attrition risk through engagement, recognition, and early identification of disengagement signals.
• Escalate operational risks (volume spikes, tool outages, SOP ambiguity, capacity constraints) to the Delivery Lead with clear data and recommended actions.
• Support WBR preparation by providing accurate pod-level performance narratives and root cause commentary.
• Onboard new hires; coordinate with Training to close knowledge gaps surfaced during ramp.

Additional Information:

• Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role

PRE-SCREENING QUESTIONS:

• How many years of KYC/AML experience do you have?
• Years of supervisory or people management experience
• Rate your knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance, from 1 to 10, 10 being the highest.
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to working on an onsite setup with a night shift schedule in Taguig?
• When are you available to start once hired?