Amazon Listing & Account Health Specialist

Cloudstaff Philippines Inc.; Philippines; Vor Ort; PHP 720.000 - 1.080.000; Vollzeit

Benefits dieser Stelle

Employee Share Units

Cloudstaff Dream Points

Health and life insurance (16th day)

Career advancement opportunities

In‑house mental wellness support

International career growth

Zusammenfassung

Cloudstaff Philippines Inc. is seeking an Amazon Listing & Account Health Specialist to keep the Amazon catalogue accurate, compliant, and selling while maintaining account health.

This role handles daily operations from listing creation and variation management to policy appeals and shipping performance. You will resolve buyer inquiries and support Seller Support cases to protect the integrity of the account.

Qualifikationen

• 3–5 years of hands‑on Amazon Seller Central experience with catalogue and customer service operations.
• Experience with flat-file bulk listing, variation structures, and catalogue troubleshooting at scale.
• Experience preparing appeals, plans of action, and Seller Support cases.

Aufgaben

• Maintain catalogue accuracy and account health with daily monitoring of listings and errors.
• Resolve listing issues, policy violations, and ensure compliance before publishing.
• Manage order shipping performance, tracking, and escalation of at‑risk orders.
• Provide timely response to Buyer–Seller messages and A‑to‑Z claims within SLAs.
• Monitor and report on listing health, shipments, and performance metrics.

Kenntnisse

Amazon Seller Central

Catalogue management

Policy compliance

Excel (advanced)

ASINs troubleshooting

Buyer resolution

A-to-Z claims handling

Data quality

English communication

Jobbeschreibung

Job Description

The Amazon Listing & Account Health Specialist keeps Amazon catalogue accurate, compliant and selling, and keeps the account healthy.

Amazon account health is not a single task. It is the daily accumulation of listing accuracy, policy compliance, shipping performance and buyer resolution. This role owns that daily work end to end: maintaining the catalogue, resolving listing and policy issues, monitoring order and delivery performance, and resolving buyer contacts.

Amazon customer service sits with this role rather than the general Customer Service team. Most Amazon buyer issues trace to listing accuracy or delivery speed, and resolving them often requires editing the listing itself. Customer Service team members provide assistance during holidays and promotional peaks, or when this role is absent.

Channel strategy, advertising, pricing, content creation and Seller-Fulfilled Prime policy are set by the Amazon Channel Manager. This role executes against those decisions and owns the accuracy, compliance and timeliness of delivery.

Key Responsibilities

Your role will be responsible for catalogue accuracy and account health through the following activities:

Catalogue & Listing Operations

• Monitor listing health daily and resolve errors, suppressions and stranded ASINs.
• Create and maintain listings in bulk using flat files, including new product launches and catalogue updates.
• Build and maintain variation and parent-child relationships across the catalogue.
• Load images, A+ content modules and Brand Store assets, and verify correct rendering on desktop and mobile.
• Proofread listing content for compliance with Amazon policy before publishing.
• Correct listing errors and maintain catalogue completeness against defined standards.

Account Health & Policy Compliance

• Monitor the Account Health dashboard daily and act on new issues as they appear.
• Remediate policy violations including listing policy, restricted product, product condition and regulatory compliance issues.
• Prepare and submit appeals, plans of action and supporting documentation.
• Manage Seller Support cases through to resolution and track case age.
• Document intellectual property and authenticity complaints and elevate to the Amazon Channel Manager for decision.
• Monitor the Buy Box, log unauthorised sellers and file Brand Registry violation reports.

Order Operations & Shipping Performance

• Monitor unshipped orders daily and escalat at-risk orders to the warehouse and third‑party logistics partners before the ship‑by window closes.
• Verify tracking upload and investigate gaps.
• Monitor and report shipping performance metrics including Late Shipment Rate, Pre‑fulfilment Cancel Rate, Valid Tracking Rate, On‑Time Delivery Rate and Business Hour Delivery Rate.
• Identify and escalat oversell risks and inventory accuracy issues.

Customer Service & Buyer Resolution

• Respond to Buyer–Seller Messages within the 24‑hour service level.
• Manage A‑to‑Z Guarantee claims within the 48‑hour response window, including evidence gathering and defence.
• Process returns authorisations, refunds and order cancellations.
• Communicate with buyers on cancellations, oversells and delivery exceptions.
• Submit negative feedback removal requests where Amazon policy permits.
• Manage chargeback and payment disputes.
• Intake and escalat safety and compliance complaints.
• Coordinate with the Customer Service team for assistance during promotional peaks and planned absence.

Data Quality & Reporting

• Maintain accurate product data on the channel, including fitment and application data where applicable.
• Report daily on listing health, open cases and shipping performance.
• Maintain documentation and operating procedures for Amazon catalogue and account health workflows.
• Perform other duties as assigned.

Qualifications and Requirements

Knowledge, Experience & Skill Requirements

• 3–5 years of hands‑on experience managing an Amazon Seller Central account, with direct responsibility for catalogue and customer service operations.
• Demonstrated experience with flat file bulk listing, variation structures and catalogue troubleshooting at scale.
• Experience resolving suppressed and stranded ASINs, listing errors and policy violations.
• Experience preparing appeals, plans of action and Seller Support cases.
• Hands‑on experience with Amazon buyer resolution, including Buyer–Seller Messaging, A‑to‑Z Guarantee claims, returns and refunds.
• Understanding of Amazon account health metrics, including Order Defect Rate and the shipping performance metrics, and what drives them.
• Familiarity with Seller‑Fulfilled Prime operational requirements is a strong advantage.
• Advanced Excel skills and comfort working with large product data files.
• Exceptional attention to detail and the discipline to work the same daily checks reliably.
• Strong written English and the judgment to represent the brand in direct buyer communication.
• Experience with automotive, powersports or other fitment-dependent product categories is an advantage.

Perks and Benefits

Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Endless opportunities for career advancement
In‑house psychiatrist available to support employees' well‑being
International career growth and connections
Mental Wellness Employee Assistance program through Lifeworks
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
Unlimited cash incentives for hired referrals
We set you up for success with a company‑provided PC/Laptop