Air Freight Operations & Customs Compliance Specialist

Catalyst Logistics Incorporated; Subic; On-site; PHP 335,000 - 469,000; Full time

Job summary

Catalyst Logistics Incorporated in Subic Bay, Philippines, seeks a shipments handler to review bookings, verify pre-alerts, convert bookings into shipments, and ensure all documents (AWB/BL, invoice, packing list) are complete. You will identify HS codes, permits, and other requirements to keep shipments moving smoothly.

You will maintain CW1 Track & Trace records, provide clients with timely status updates (origin, transshipments, arrivals), notify delays with explanations, and support billing

Responsibilities

• Review approved bookings and quotations for air freight shipments to the Philippines.
• Verify and review pre-alert advice from overseas agents.
• Convert booking into shipments as prescribed in the procedure.
• Check shipment details; ensure documents (AWB/BL, Commercial Invoice, Packing List) are complete and consistent.
• Identify critical shipment details: nature codes (23/24), HS codes, permits, clearances.
• Request amendments if necessary and inform the client accordingly.
• Receive and organize incoming shipments per prescribed procedures.
• Analyze each transaction to ensure proper, prompt handling and avoid idle time.
• Check arrival details from airlines and/or consolidators.
• Provide clients with timely updates on shipment status (origin, transshipment, arrival).
• Notify clients immediately of delays and provide carrier explanations when available.
• Maintain up-to-date shipment records in CW1 Track & Trace and/or job files.
• Notify Finance/Accounting to input new client details when required.
• Coordinate extra charges with responsible Sales staff and obtain client approval.
• Prepare and issue Transport Bookings to Haulage Team for release and delivery.
• Process Release Orders (RO) and/or Delivery Orders (DO) from carriers.
• Review and validate invoices from overseas agents, carriers, and third parties for payment.
• Coordinate with overseas agents to secure credit notes and profit shares if applicable.
• Ensure timely and accurate billing dispatch to clients in line with KPIs.
• Enter shipment details into VASP system for BOC compliance.
• Provide complete shipping documents and validated manifest to declarant.
• Adhere to SOPs; escalate when instructions are not applicable.
• Address customer complaints and claims professionally and promptly.
• Support Operations in achieving quality objectives and corporate goals.
• Submit required reports on time following established standards.
• Foster teamwork and escalate issues exceeding authority when needed.
• Perform other related duties as assigned.

Job description

Catalyst Logistics Incorporated in Subic Bay, Philippines, seeks a shipments handler to review bookings, verify pre-alerts, convert bookings into shipments, and ensure all documents (AWB/BL, invoice, packing list) are complete. You will identify HS codes, permits, and other requirements to keep shipments moving smoothly.

You will maintain CW1 Track & Trace records, provide clients with timely status updates (origin, transshipments, arrivals), notify delays with explanations, and support billing