Air Freight Import and Export - Customer Support Specialist

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO on Day 1

Signing bonus 20k

Travel opportunities

Job summary

Offshore Business Processing in the Philippines is seeking a dedicated Airfreight Operations Specialist to own end-to-end AOG shipments, coordinate with customers and suppliers, and ensure timely, compliant deliveries from Alabang. This onsite role offers a 20k signing bonus and strong growth potential.

You will manage quotes, monitor shipments, negotiate with suppliers, uphold SOPs, and stay resilient under high-pressure timelines while delivering superior service.

Qualifications

• 3-4 years' experience in airfreight with international freight forwarding operations.
• Expert knowledge of international air transport regulations, Incoterms, customs rules.
• Experience leading and coordinating front-line AOG operations.
• Strong sense of responsibility, attention to detail and disciplined decision-making.
• Business-level English; additional languages a plus.

Responsibilities

• Answer & handle customer AOG requests and advise on restrictions (Weather/Geo-Political/Trade Compliance).
• Find suitable solutions for customer requests while maintaining high service quality.
• Contribute to cost optimization while ensuring operational quality and customer satisfaction.
• Resolve operational issues promptly and adhere to client SOPs.
• Negotiate with suppliers to secure favorable terms.
• Manage end-to-end AOG shipments, including spot quotations and customer coordination.
• Monitor shipments, provide timely updates across client systems, and communicate with all parties.
• Supervise activity and ensure compliance with procedures and schedules.

Skills

Airfreight experience

Customer service orientation

Interpersonal skills

English proficiency

Leadership/coordination

Job description

Be the go-to expert for time-critical shipments! Keep operations moving, support customers, and make every delivery count. Start your journey at OBP today.

Get a 20k Signing Bonus!

Salary : 30,000 - 50,000

Onsite work set up only in Alabang

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

Customer Relation Key Outcomes:

• Answer & handle customer AOG requests
• Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
• Find suitable solutions for customer requests
• Contribute to cost optimization while maintaining high levels of operational quality and customer satisfaction
• Resolve operational issues promptly
• Adhere to client-specific operational procedures (SOP)
• Negotiate with suppliers

Operational Key Outcomes:

• Manage end-to-end AOG shipments, including spot quotations, customer coordination, and end-to-end shipment processing
• Monitor shipments proactively, manage deviations, and provide timely updates to ensure visibility across client's systems
• Maintain constant communication with all parties involved
• Supervise the activity

Requirements

• 3-4 years' experience in airfreight, with strong exposure to international freight forwarding operations - both export and import
• Expert-level knowledge of international air transport regulations, including Incoterms, customs rules, and compliance requirements
• Full mastery of the specificities of time-critical operations, particularly in AOG/Aerospace shipments
• Proven managerial and coordination skills, with the ability to lead, guide, and support front-line AOG operations
• Strong sense of responsibility, rigor, attention to details, and discipline in decision-making and issue resolution
• Strong interpersonal skills and a team-oriented mindset, enabling effective coordination with internal teams and external stakeholders
• High stress resistance, with the ability to remain effective in escalated and time-sensitive situations
• Business-level English proficiency (spoken, written, and reading). Knowledge of additional languages is a plus
• Excellent written and verbal communication skills, suitable for client escalation management
• Strong customer service orientation (internal and external), consistently projecting a positive and professional brand image
• Strict adherence to procedures, service organization, schedules, break times, and holidays
• Consistent compliance with company Quality, Hygiene, and Safety standards
• High organizational capability, with demonstrated reactivity and proactivity in operational execution
• Working knowledge of relevant computer and operational tools.
• Availability for 24/7/365 shift-based operations, including public holidays, in line with AOG service requirements