Air Freight AOG Support Specialist - Import/Export

Offshore Business Processing; Muntinlupa; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

HMO on Day 1

Signing bonus 20k

Travel opportunities

Job summary

Offshore Business Processing in the Philippines is seeking a dedicated Airfreight Operations Specialist to own end-to-end AOG shipments, coordinate with customers and suppliers, and ensure timely, compliant deliveries from Alabang. This onsite role offers a 20k signing bonus and strong growth potential.

You will manage quotes, monitor shipments, negotiate with suppliers, uphold SOPs, and stay resilient under high-pressure timelines while delivering superior service.

Qualifications

• 3-4 years' experience in airfreight with international freight forwarding operations.
• Expert knowledge of international air transport regulations, Incoterms, customs rules.
• Experience leading and coordinating front-line AOG operations.
• Strong sense of responsibility, attention to detail and disciplined decision-making.
• Business-level English; additional languages a plus.

Responsibilities

• Answer & handle customer AOG requests and advise on restrictions (Weather/Geo-Political/Trade Compliance).
• Find suitable solutions for customer requests while maintaining high service quality.
• Contribute to cost optimization while ensuring operational quality and customer satisfaction.
• Resolve operational issues promptly and adhere to client SOPs.
• Negotiate with suppliers to secure favorable terms.
• Manage end-to-end AOG shipments, including spot quotations and customer coordination.
• Monitor shipments, provide timely updates across client systems, and communicate with all parties.
• Supervise activity and ensure compliance with procedures and schedules.

Skills

Airfreight experience

Customer service orientation

Interpersonal skills

English proficiency

Leadership/coordination

Job description

Offshore Business Processing in the Philippines is seeking a dedicated Airfreight Operations Specialist to own end-to-end AOG shipments, coordinate with customers and suppliers, and ensure timely, compliant deliveries from Alabang. This onsite role offers a 20k signing bonus and strong growth potential.

You will manage quotes, monitor shipments, negotiate with suppliers, uphold SOPs, and stay resilient under high-pressure timelines while delivering superior service.