AI Product Support Specialist (Onsite - Manila)

RingCentral; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

RingCentral is looking for a Product Support Receptionist in Manila. This role is crucial for improving AI products, specifically AIR, our AI-powered receptionist. You will interact with customers, gather their concerns, document them, and relay messages to clients.

This full-time position requires onsite work, available Tuesday to Saturday during night shifts starting at 7PM. With a strong work culture, RingCentral values diversity and provides a supportive environment for its employees.

Qualifications

• Excellent verbal communication skills are essential.
• Good client/customer engagement skills required.
• Experience interacting with US based customers preferred.
• Pleasing personality is a plus.
• Willing to report onsite.

Responsibilities

• Receive inbound calls from customers of clients.
• Engage with customers to gather details of concerns.
• Document and relay messages to clients via email.
• Work closely with Team Manager and other Specialists.

Skills

Excellent verbal communication skills

Good client/customer engagement skills

Experience interacting with US based customers

Pleasing personality

Job description

RingCentral is looking for a Product Support Receptionist in Manila. This role is crucial for improving AI products, specifically AIR, our AI-powered receptionist. You will interact with customers, gather their concerns, document them, and relay messages to clients.

This full-time position requires onsite work, available Tuesday to Saturday during night shifts starting at 7PM. With a strong work culture, RingCentral values diversity and provides a supportive environment for its employees.