Senior Product Operations Manager, AI-Driven Support

Jones Lang LaSalle Incorporated; Philippines; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Makati, Philippines, is seeking a Product Operations Manager to lead a fast-paced product support function for enterprise applications. You will mentor peers, own day-to-day support operations, and drive improvements with AI initiatives and go-to-market materials.

The role requires deep knowledge of complex, data-heavy systems, strong communication, and the ability to work across time zones. This on-site position offers growth into leadership as the team scales.

Qualifications

• 10+ years of tech product/support experience.
• Experience mentoring peers and leading projects.
• Able to translate complex tech concepts for non-technical partners.

Responsibilities

• Lead day-to-day product support operations.
• Drive AI-enabled workflow improvements across teams.
• Develop training and go-to-market materials.
• Coordinate with Product Management on roadmaps.

Skills

Tech product support

Mentoring peers

Cross-timezone collaboration

AI/Generative AI

Tools

Azure DevOps

ServiceCloud

Salesforce

Job description

Jones Lang LaSalle Incorporated in Makati, Philippines, is seeking a Product Operations Manager to lead a fast-paced product support function for enterprise applications. You will mentor peers, own day-to-day support operations, and drive improvements with AI initiatives and go-to-market materials.

The role requires deep knowledge of complex, data-heavy systems, strong communication, and the ability to work across time zones. This on-site position offers growth into leadership as the team scales.