AI Experience Officer

Chinabank PH; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Chinabank PH is seeking an AI Experience Officer to shape and improve the experiences of AI-powered solutions across the organization. You will gather insights, support implementation, and drive continuous improvements that enhance both customer and employee experiences.

Responsibilities include designing AI-driven experiences, analyzing user feedback, conducting research, and coordinating pilots with business teams to ensure adoption and measurable impact.

Qualifications

• Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, Engineering, or related field.
• At least 3 years of experience in AI, data science, research, user experience, or a related role.
• Experience supporting AI or machine learning initiatives that improve user interactions and experiences.
• Experience conducting user research and analyzing qualitative and quantitative data.
• Strong collaboration and stakeholder management skills.
• Excellent communication, presentation, and documentation abilities.

Responsibilities

• Design and improve user experiences for AI-driven solutions and initiatives.
• Gather and analyze user feedback, usage data, and behavioral insights to identify opportunities for enhancement.
• Participate in user research, journey mapping, usability testing, and pilot activities.
• Support the implementation, testing, and validation of AI tools and experience improvements.
• Work with business teams and stakeholders to understand requirements and incorporate user needs into AI solutions.
• Monitor adoption, usage, and satisfaction metrics to evaluate solution effectiveness.
• Prepare reports, dashboards, insights, and recommendations to support decision-making.
• Assist in coordinating pilots, proof-of-concepts, and controlled releases of AI solutions.
• Support change management, user enablement, and adoption activities to encourage successful AI usage.
• Contribute to responsible AI practices, ensuring solutions comply with governance, privacy, and ethical standards.

Skills

AI experience

User research

Stakeholder management

Communication

Education

Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, Engineering, or related field

Job description

Are you passionate about improving how people interact with technology? Do you enjoy understanding user needs, solving experience challenges, and helping innovative solutions gain adoption?

We're looking for an AI Experience Officer who will help shape and improve the experience of AI-powered solutions across the organization. In this role, you'll work closely with business teams, users, and technology partners to ensure AI solutions are intuitive, valuable, and aligned with real user needs. You'll help gather insights, support implementation activities, and drive continuous improvements that enhance both customer and employee experiences.

What You Will Be Doing

• Help design and improve user experiences for AI-driven solutions and initiatives.
• Gather and analyze user feedback, usage data, and behavioral insights to identify opportunities for enhancement.
• Participate in user research, journey mapping, usability testing, and pilot activities.
• Support the implementation, testing, and validation of AI tools and experience improvements.
• Work with business teams and stakeholders to understand requirements and incorporate user needs into AI solutions.
• Monitor adoption, usage, and satisfaction metrics to evaluate solution effectiveness.
• Prepare reports, dashboards, insights, and recommendations to support decision-making.
• Assist in coordinating pilots, proof-of-concepts, and controlled releases of AI solutions.
• Support change management, user enablement, and adoption activities to encourage successful AI usage.
• Contribute to responsible AI practices, ensuring solutions comply with governance, privacy, and ethical standards.

What Success Looks Like

In this role, success means:

• Users actively adopt and engage with AI solutions.
• AI-powered tools deliver measurable improvements in user experience and operational efficiency.
• User feedback is translated into meaningful product and experience enhancements.
• Research insights help shape better AI initiatives and decision-making.
• Stakeholders view you as a trusted partner who supports successful implementation and adoption efforts.
• You contribute to building a culture of innovation, collaboration, and continuous learning within the AI team.

Qualifications

Required

• Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, Engineering, or a related field.
• At least 3 years of experience in AI, data science, research, user experience, or a related role.
• Experience supporting AI or machine learning initiatives that improve user interactions and experiences.
• Experience conducting user research and analyzing qualitative and quantitative data.
• Strong collaboration and stakeholder management skills.
• Excellent communication, presentation, and documentation abilities.

Preferred

• Knowledge of UI/UX principles and best practices.
• Understanding of AI and machine learning concepts.
• Experience translating technical concepts into user-friendly recommendations and solutions.
• Familiarity with solution architecture and AI-enabled systems.
• Experience in banking, financial services, or other customer-focused industries.
• Strong customer-centric and problem-solving mindset.

What You Can Expect Here

• Opportunities to work on innovative AI initiatives that impact both employees and customers.
• Exposure to emerging AI technologies, tools, and industry best practices.
• Collaboration with cross-functional teams across business and technology functions.
• A learning-focused environment that encourages curiosity, innovation, and growth.
• Opportunities to build expertise in AI experience design, research, and adoption management.
• Meaningful work that helps shape how people successfully use and benefit from AI solutions.